Electric Cart Company ยท 1 day ago
Rental Customer Service Associate
Santa Rosa Beach, FL
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrThe Electric Cart Company is a leading provider of electric cart rentals, recognized for its dedication to customer satisfaction and strict adherence to Florida LSV laws. As a Rental Customer Service Associate, you will ensure a smooth and positive rental experience for every customer by serving as the primary point of contact, managing reservations, and maintaining the quality of the electric carts.
AutomotiveOnline PortalsRecreational VehiclesRental
Responsibilities
Serve as the primary point of contact for customers during electric cart pick-up and return, providing friendly and knowledgeable assistance
Answer phone calls and emails to assist with customer inquiries and manage reservations
Review and approve rental addresses to ensure compliance with company policies and regulations
Receive, wash, charge, and stage electric carts for customer pick-up, maintaining a high standard of cleanliness and readiness
Inspect carts for damage, address any issues, and ensure all equipment is in top condition before and after rentals
Collect payments and maintain accountability for carts, keys, and related equipment
Assist with inventory management and basic maintenance to support smooth rental operations
Develop and maintain strong customer relationships to encourage repeat business and positive reviews
Communicate effectively with management, homeowners associations (HOAs), and customers to coordinate operations
Perform additional cleaning duties and tasks as assigned by the Rental Manager
Qualification
Required
High school diploma or equivalent work experience required
Ability to work independently after initial training and guidance
Strong follow-through skills and a commitment to completing tasks accurately and on time
Proficient with computers and able to learn new software systems quickly
Demonstrated integrity, accountability, and effective problem-solving abilities
Excellent organizational skills and ability to multitask in a fast-paced environment
Physically able to lift up to 50 pounds and comfortable with bending and stooping as part of daily tasks
Ability to operate gas and battery-powered equipment safely
Strong customer service orientation and understanding of its impact on business success
Ability to work well as part of a team
Preferred
Point of Sale
Benefits
Casual work environment with provided uniforms.
Primarily outdoor work, offering variety and fresh air.
Rotating schedule from Sunday to Saturday, 8 AM to 6 PM, with the potential for a four-day work week.
Opportunities for growth and advancement within the company.
Company
Electric Cart Company
Electric Cart Company is a golf cart shop.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tom Waldrop
Founder, Managing Member, and Owner
Company data provided by crunchbase