Virginia Department of Veterans Services · 1 day ago
Lead IT Engineer
Richmond, VA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expThe Virginia Department of Veterans Services is seeking a Lead IT Engineer to support the IT operations of the Sitter & Barfoot Veterans Care Center. The role involves providing technical support, resolving network and software incidents, and ensuring compliance with relevant policies and guidelines.
Government Administration
Responsibilities
Support the IT Service Desk and triage IT issues
Resolve network and infrastructure issues
Set up, configure, manage and troubleshoot routers, switches, and wireless access points
Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems
Identify security vulnerabilities and report security incidents promptly
Track end-user support activities through the ticketing system
Participate in special projects assigned by SBVCC and/or IT Leadership
Monitor network and computer systems performance
Coach and manage daily duties of the contracted on-site engineer
Track all IT assets
Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems
A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle
Perform other duties as assigned
Qualification
Required
High School Diploma, GED, or equivalent Diploma
8 Years of prior experience in an IT Service Desk and/or Network/Infrastructure Support position
Ability to set up, configure, upgrade, manage, and troubleshoot networks, hardware, and software
Ability to perform hands-on and in-depth technical installation, configuration, troubleshooting, maintenance, and recovery of key agency assets and capabilities
Proficient in Microsoft Excel to include the ability to create functions, pivot tables, and charts
Demonstrated experience in being able to apply IT in solving business problems
Demonstrated ability to effectively investigate, analyze, and resolve complex technical issues
Proficient in MS Office 365 with strong MS Excel support capabilities
Strong written and verbal communication
A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle
Successful completion of a Background Criminal History Check (including FBI-based fingerprint check), reference and employment verifications, and Pre-Employment Drug Test are required
TB Skin Testing will be completed upon hire
Compliance with the federal CMS Omnibus COVID-19 Health Care staff Vaccination Regulation; requiring all employees to be vaccinated or receive an exemption as a condition of employment
Preferred
Associate's or Bachelor's degree in Information Technology, Computer Science, or other related field of study
MSCE Certification preferred
Company
Virginia Department of Veterans Services
The Virginia Department of Veterans Services (DVS) operates 37 benefit offices that assist military veterans and their families in filing claims for federal veterans benefits; three long-term care facilities offering in-patient skilled nursing care, Alzheimer’s/memory care and short-term rehabilitative care for veterans; and three cemeteries that provide an honored final resting place for veterans and their families.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase