Genesys · 1 day ago
Solution Consulting Senior Manager
Arizona, USA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$150K/yr - $265K/yr
5+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As the Sr. Manager, Solutions Consulting, you will lead a high-performing team of Solution Consultants and Architects, providing technical leadership and driving global sales success through partnerships.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Lead a team of Solution Consultants and Architects providing guidance, mentorship, and performance coaching
Align with the sales leadership to develop and execute effective hands-on technical empowerment strategies that are reused globally
Drive continuous improvement initiatives within the team and with Genesys Partner Technical contacts optimizing processes, tools, and resources to enhance efficiency and effectiveness for our partner’s technical Pre-Sales and Architect team members
Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth with Strategic Technology Partners
Understand global partner needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements
Empower the team to craft and deliver technical partner innovation sessions, demonstrations, and reusable artifacts
Collaborate with the product management, engineering, and Partner Management Leadership teams to provide data-driven feedback on product enhancements needed by Genesys partners, identify market trends, and contribute to product roadmap development
Stay up-to-date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always at the forefront of our partner’s minds
Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance
Provide Program Management activities related to GSI and STP Pre-Sales strategy providing a framework of best practices that can be tailored and leveraged in different regions
Qualification
Required
Located in the United States
Bachelor's degree in a relevant technical field; advanced degree preferred
5+ years of experience in solutions consulting, technical sales, or related roles
Proven track record of leading and managing high-performing teams
Strong understanding of AI, CCaaS, Customer Experience, and Digital domains
Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences
Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers
Collaborative mindset with the ability to work effectively across sales, product, and engineering teams
Project Management skills and hands on experience with Project Management Tools such as Asana
Experience with creating Salesforce reports and dashboards
Experience with Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS
Results-driven with a focus on achieving and exceeding data-driven sales targets
Proficiency in relevant software tools and technologies
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase