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ATG Entertainment USA · 2 weeks ago

Director Customer Experience

NYC Metro Area

Full-time

Onsite

Director/Executive

$75K/yr - $80K/yr

ATG Entertainment is a world leader in live entertainment, and they are seeking a Customer Experience Director to enhance relationships with key stakeholders and ensure high standards of guest experience at the Hudson Theatre. The CED will oversee hospitality programs, manage team morale, and contribute to the theatre's operational success.

Entertainment

Hiring Manager

Lauren Casimir

Responsibilities

Fostering and sustaining strong relationships with General Managers, Company & Stage Managers, producers, and internal partners

Ensuring every interaction reflects the Hudson’s standard of excellence

Supporting the management team across administrative responsibilities, performance management, and daily operational needs

Serving as Manager on Duty during performances and ensuring a seamless, welcoming, and guest-focused experience for every audience

Curating and overseeing Food & Beverage hospitality programs, providing hands-on support to deliver exceptional experiences for guests, partners, and productions

Strengthening team connection, supporting clear communication, and contributing to a positive, energized workplace culture

Creating moments that celebrate wins, foster collaboration, and boost morale while supporting the operational heartbeat of the theatre

Qualification

Customer service leadershipFood & Beverage knowledgeProject managementMicrosoft Office SuiteTheatre management experienceBilingual communicationOrganizational skillsProblem-solving skills

Required

Experience as a team leader in a customer service or hospitality environment

Food & Beverage knowledge or experience is a plus

Ability to work independently with minimal supervision

Strong organizational skills with exceptional attention to detail and follow-through

Excellent written and verbal communication skills; bilingual abilities are a plus

Proven ability to manage and track multiple projects simultaneously

Effective problem-solving skills with proactive time and priority management

Proficiency in Microsoft Office Suite required

Intermediate Excel skills preferred

Previous experience in theatre or live event management a plus

Experience working with HRIS systems a plus (UKG experience a major plus)

Knowledge of Broadway operations and union relations a plus

Benefits

401K eligible

PTO

Healthcare

Company

ATG Entertainment USA

ATG Entertainment is a world leader in live entertainment.

New York, New York, US

201-500 employees

https://www.atgentertainment.com/

Funding

Current Stage

Growth Stage

Leadership Team

Lauren Byrd

Director of Partnerships, North America

Company data provided by crunchbase