Kin Insurance · 1 day ago
Licensed Customer Service Agent, Multi-Carrier or Brokerage Experience
United States
Full-time
Remote
Entry Level
$45K/yr - $50K/yr
1+ years expKin Insurance is a digital insurer focused on the home insurance market, aiming to provide smarter and faster services centered on customer needs. The Licensed Customer Service Agent will be the first point of communication for insureds, handling inquiries related to policies, payments, and cancellations while ensuring a world-class experience for customers.
Financial ServicesInsuranceInsurTechProperty Insurance
Responsibilities
Interacting with current policyholders to resolve issues, answer questions, and beyond
Working with 3rd party lenders, mortgage companies and others to assist with customer requests
Creating/updating policies for customers
Working in multiple carriers system to process changes
Requesting any necessary documentation to keep policy active with carriers
Assisting Non-Licensed team with requests from Customers and Sales agents needing assistance
Working on customer escalations
Qualification
Required
1+ year experience in a brokerage insurance setting with call center experience (remote preferred)
Holds an active Personal Lines or Property and Casualty Insurance license
Superior people skills and a strong empathetic nature
Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone
Superb attention to detail (it seems obvious, but this one is important!)
You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and EZLynx
You are flexible, coachable, and not afraid to tackle problems and work to solve them independently
Highly Organized and able to manage multiple tasks/follow-ups with customers
Preferred
Bilingual Spanish speaker a plus, but not required
Benefits
Medical
Dental
Vision
Life Insurance and Disability Insurance options
Employee Assistance Program
Accident insurance
Hospital indemnity
Critical illness
Legal assistance
Pet insurance
401K with company match of up to 4% of eligible earnings
11 days of accrued PTO and 7 days paid sick leave per year
8 paid company holidays with option to earn additional PTO annually
A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents
Continuing education and professional development opportunities
Company
Kin Insurance
Kin Insurance is a direct-to-consumer digital insurance provider that enhances convenience and customization in coverage options.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$753.16MKey Investors
Runway Growth CapitalWellington ManagementActivate Capital Partners
2025-10-09Debt Financing· $45M
2025-09-09Series E· $50M
2025-03-25Debt Financing· $200M
Leadership Team
Sean Harper
CEO and Co Founder
Alex Mitchell
Senior Director of Product Management
Recent News
2025-10-23
2025-10-21
Company data provided by crunchbase