Chamberlain Group · 1 day ago
Customer Success Manager, myQ Enterprise
Oak Brook, IL
Full-time
Hybrid
Mid, Senior Level
$103K/yr - $165K/yr
5+ years expChamberlain Group is a global leader in intelligent access and part of the Blackstone portfolio. They are seeking a Customer Success Manager to manage customer transitions from sales prospects to active myQ Business users, ensuring an optimal onboarding experience and driving continuous improvement in customer processes.
ManufacturingSecuritySmart Home
Responsibilities
Manage customer transition from sales prospects to active myQ Business users
Define, develop, implement and maintain the onboarding process for new myQ Business customers; serve as single point of contact during the onboarding process to ensure the optimal customer experience
Partner cross functionally to ensure long term success and scalability of Customer Onboarding process; own continuous improvement activities to streamline process with standardized forms and document process flow
Develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers
Manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation
Manage internal and external communications with stakeholders to ensure contract completion in a timely manner
Capture direct feedback from new accounts, including installations, setup, and onboarding; develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet
Monitor and report on trends with myQ Business customers for future road mapping and use in NPD process
Support integration of customer database and maintain data integrity; identify opportunities and build solutions to reduce waste and monetize other data services
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Qualification
Required
Bachelors degree
5+ years in customer facing role
Experience leading process improvement projects
High sense of urgency
Strong sense of Customer Advocacy
High degree of influence in cross-functional roles
Ability to recognize and articulate trends and insights across the customer base
Change agent, able to drive new processes and streamline existing ones
Ability to travel up to 50% - domestically and internationally; valid drivers license
Preferred
Bachelor's degree in business, engineering; Master's Degree in related discipline
Lean Six Sigma Green Belt Certification
Experience in access control
Experience in facility management
Benefits
Comprehensive benefits package
401k contribution
Short-term incentive plan
Company
Chamberlain Group
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company.
5001-10000 employees
H1B Sponsorship
Chamberlain Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (28)
2023 (29)
2022 (27)
2021 (19)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-07Acquired
Leadership Team
Jeffrey Meredith
Chief Executive Officer
Brian Boosi
EVP & Chief Financial Officer
Recent News
Company data provided by crunchbase