Baylor Genetics · 1 day ago
Operations Support Engineer
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expBaylor Genetics is seeking a skilled and motivated Support Engineer to provide technical assistance to clients and internal teams. The ideal candidate will troubleshoot and resolve issues, support system operations, and collaborate closely with cross-functional teams to ensure smooth product performance and high customer satisfaction.
BiotechnologyHealth Care
Responsibilities
Respond to and resolve technical issues reported by clients or internal
Troubleshoot, diagnose, and document problems using logs, monitoring tools, and debugging techniques
Escalate complex issues to higher-level engineering or development teams when necessary
Monitor system performance, maintain system health, and apply patches or updates as needed
Maintain internal knowledge bases, documentation, and contribute to user guides
Collaborate with development, QA, and product teams to address recurring issues
Identify areas for product or process improvement based on client feedback and issue trends
Qualification
Required
2–4 years of experience in technical support, software development, or related roles
Exposure to troubleshooting, incident resolution, and working with cross-functional teams
Strong problem-solving skills and ability to work independently
Reliable, proactive, and collaborative, with a strong customer service mindset
Flexibility to support off-hours or weekends as needed
Bachelor's degree in computer science, information technology, or related field
Proficient in C#/Java, JavaScript, Python, HTML, SQL
Experience with scripting or software development
Comfortable working with SQL, PostgreSQL, MongoDB, or similar databases
Familiarity with Windows and Linux environments
Proficient in Microsoft Office, Jira, Confluence
Strong communication and interpersonal skills
Self-starter with good problem-solving abilities
Collaborative team player with a proactive approach to challenges
Company
Baylor Genetics
Baylor Genetics offers a full spectrum of cost-effective, genetic testing, and provides clinically relevant solutions.
501-1000 employees
H1B Sponsorship
Baylor Genetics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (3)
2022 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Kengo Takishima
Chairman and CEO
Recent News
Company data provided by crunchbase