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USI Insurance Services · 1 day ago

Commercial Lines Manager - Florham Park

Florham Park, NJ

Full-time

Onsite

Mid, Senior Level

$185K/yr - $195K/yr

USI Insurance Services is a company focused on providing competitive insurance solutions. They are seeking a Commercial Lines Manager to oversee the operational activities of the Commercial Lines Department, ensuring profitability and adherence to service standards while managing staff and promoting professional development.

Commercial InsuranceConsultingEmployee BenefitsFinancial ServicesHealth InsuranceInsuranceRisk Management

Growth Opportunities

Hiring Manager

Christina Keane

Responsibilities

Manage department staff including: hiring, training, career development, performance reviews and performance improvement plans

Establish education and career paths for all Commercial Lines staff

Review account retention with Account Managers and ensure adherence to retention goals; achieve agency retention goals regarding percentage of retained business through proactive measures

Promote account rounding and cross-sell/referral opportunities

Conduct effective performance reviews and aid in setting measurable goals

Work with OpCo President and/or COO to ensure compliance with profit and growth objectives set by management

Act as liaison between Commercial staff and insurance company personnel, building and maintaining positive agency/company relationships

Conduct monthly renewal meetings with all Commercial Account Managers and production staff

Participates in presentations to prospects and clients, as necessary in support of new business and client retention, providing in-depth knowledge in regards to operations activities

Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards

Contribute information and ideas during strategy meetings

Ensure team members are addressing renewals in a timely manner

Monitor adherence to service standards through Key Performance Indicator (KPI) reporting

Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with Best Practices, review team members open items, workloads and backlog

Take necessary action to resolve issues

Perform periodic quality audits, when necessary

Foster team behavior and a sales-oriented department culture

Responsible for the management of employees through performance reviews, performance improvement plans, setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports

Other projects or duties, as needed

Qualification

Agency management systemsProperty & Casualty licenseIndustry designations ARMIndustry designations CICIndustry designations CPCUSalesService processesKPI reportingTeam collaborationConflict resolutionProblem solvingCommunication skills

Required

In depth knowledge of agency management system functionality, workflow procedures, underwriting, sales and service processes

Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe

Hold an industry designation such as ARM, CIC, CPCU or expected to further industry knowledge through courses with intent to pursue an industry designation

Ability to plan and instruct staff members on information appropriate to their job responsibilities

Ability to handle difficult behavior and conflict and bring to a timely resolution

Ability to creatively and proactively problem solve

Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy

Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities

Ability to work in a team environment

Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance

Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company