Sky Systems, Inc. (SkySys) ยท 1 day ago
Information Technology Support Engineer
Albany, New York Metropolitan Area
Part-time
Onsite
New Grad, Entry LevelSky Systems, Inc. (SkySys) is seeking an IT Support Engineer for a dispatch-based, on-demand position. The role involves providing on-site IT infrastructure support, troubleshooting hardware and software issues, and ensuring minimal disruption to client operations.
Information Technology
Responsibilities
Provide on-site IT infrastructure and field support as per raised tickets
Troubleshoot and resolve hardware, software, and operating system issues without violating hardware warranties
Perform desktop support, including break/fix activities and basic Windows OS administration
Install, troubleshoot, and repair desktops, laptops, printers, and other peripheral devices
Execute smart hands and instruction-based activities under remote guidance from the support team
Update and manage tickets using ServiceNow
Ensure minimal disruption to client operations during troubleshooting
Qualification
Required
Proven experience in IT infrastructure field support
Hands-on experience with ServiceNow
Strong troubleshooting skills for hardware, software, OS, and desktop applications
Experience with desktops, laptops, printers, and peripheral devices
Basic understanding of enterprise LAN and WAN concepts
Ability to follow remote instructions and perform smart hands activities
Skilled in desk-side support and PC break/fix
Ability to lift and move computer equipment weighing up to 50 lbs
Must have a personal laptop to carry on-site for remote connectivity with the support team
Reliable availability for on-demand dispatch support with advance notice
Company
Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
Founded in 2011
201-500 employees
H1B Sponsorship
Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
Company data provided by crunchbase