Five Below · 1 day ago
Support Lead PT
Phoenix, AZ 85050
Full-time
Onsite
Entry, Mid Level
$15.65/hr - $15.65/hr
1+ years expFive Below is a retail company that focuses on providing a fun and engaging shopping experience. The Support Lead plays a crucial role in assisting the Store Manager and Customer Service Manager by overseeing front-end operations, ensuring customer satisfaction, and driving sales while leading the team in a positive environment.
RetailSalesShopping
Responsibilities
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Responsible for leading Front End Operations
Training the staff on the High Fives of Customer Service
Ensures that each guest has a fast, friendly, checkout
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
Responsible for opening and closing store procedures
Assists with Front End Operations
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Assists payroll process and ensures payroll is within budget
Assists in merchandising procedures
Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Assists front end and queue merchandising
Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time
Qualification
Required
High School Graduate or equivalent
Minimum 1 year of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure
Preferred
College experience preferred
Benefits
Health coverage
Financial and personal wellness
Company
Five Below
Five Below, Inc. operates a chain of retail stores in the United States. It offers sporting goods, games, wearables and jewelry,
10001+ employees
H1B Sponsorship
Five Below has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (13)
2022 (15)
2021 (7)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$211MKey Investors
Advent International
2012-07-19IPO
2010-10-29Private Equity· $194M
2008-09-15Private Equity· $17M
Leadership Team
T
Thomas G. Vellios
Founder and CEO
K
Kenneth R. Bull
COO at Five Below
Recent News
Business Insider
2025-12-21
2025-12-19
Company data provided by crunchbase