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Alerus · 1 month ago

Loan Operations Manager

Minnetonka, Minnesota, United States

Full-time

Onsite

Mid, Senior Level

$80K/yr - $120K/yr

6+ years exp

Alerus is a commercial wealth bank and national retirement provider focused on helping clients achieve their financial goals. The Loan Operations Manager is responsible for overseeing the consumer loan documentation, loan servicing, and compliance teams, ensuring efficient and compliant operations while delivering exceptional client experiences.

BankingFinancial ServicesVenture Capital

Responsibilities

Manage the day-to-day activities of the Consumer Loan Documentation, Loan Servicing and Loan Operations Compliance teams

Deliver coaching, motivation, and support to team to ensure timely and accurate execution of daily functions while following established processes and meeting regulatory compliance

Collaborate and consult with stakeholders to ensure excellent customer service to internal and external clients

Identify and pursue process improvements and efficiencies that improve the client experience and reduce expenses

Evaluate and identify potential internal control or compliance issues and research accordingly

Research and make decisions/recommendations regarding complex or unique requests

Provide technical expertise for data input and lending related issues

Deliver leadership for new system projects, department initiatives and team processes

Demonstrate excellent knowledge of regulations, systems and processes that pertain to loan operations

Qualification

Loan operations experienceLending regulations expertiseLeadership experienceStrategic thinkingProblem solvingTeamworkCommunication skillsAdaptability

Required

5 years of leadership experience

6 years of experience in loan operations with expertise in lending regulations

Proven strategic thinking and creative problem solver with the ability to analyze issues and identify solutions

Demonstrate the ability to manage high volume, time sensitive transactions and situations

Promote positive work environment that encourages teamwork and creates a learning culture

Ability to carry out the work of bank operations programs and projects, to include availability to work after hours to support business needs

Benefits

Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.

Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.

Learning and development resources for personal and professional career development, and advancement opportunities.

Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.

Support for the communities we live in through paid volunteer time and a company donation match opportunity.