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Glowbar · 1 day ago

NYC Assistant Studio Manager

New York, NY

Full-time

Onsite

Entry, Mid Level

$22/hr - $24/hr

2+ years exp

Glowbar is a skincare company focused on delivering a unique facial experience to enhance confidence in clients' skin. The Assistant Studio Manager will lead and develop a studio team, ensuring exceptional customer experiences and operational excellence while supporting the studio's growth and culture.

BeautyConsumerHealth CarePersonal HealthWellness

Responsibilities

Lead and develop the careers of a studio team, consisting of Studio Guides (front desk) and Estheticians (service providers); being the direct line manager for the Studio Guide Team

Maintain studio(s) to Glowbar standards, ensuring all Studio Guide and Esthetician duties are adhered to

Sustain a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment

Ensure studio teams are adequately supported during training and day-to-day

Provide feedback to Studio Manager on progress and challenges, paired with suggestions

Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed at 1 or 2 studios

Elevate the tone and culture of the studio as a brand ambassador and hospitality champion

Collaborate on scheduling, ensuring staffing accuracy and schedule optimization

Support inventory management and forecasting to ensure accurate replenishment levels and retail and professional product availability

Manage all client support conversations stemming from studio inbox, client surveys (NPS) and Google reviews

Assist with facilities ticket management and audits in collaboration with the Operations team

Participate in marketing events onsite/offsite

Qualification

Hospitality managementCustomer serviceRetail operationsTeam managementProblem-solvingInterpersonal skillsCommunication skillsAdaptability

Required

2+ year(s) of hospitality management experience (i.e. fitness, restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior team management and customer service; experience opening a store/studio from the ground up a plus

Must love hospitality and interacting with people

Must love being a servant leader and prioritizing feedback and development for the studio team

Strong understanding of retail operations, policies, and procedures

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be a forward-thinking problem-solver with a strong work ethic who has compassion for employees and clients

Passion for beauty, skincare, learning and trying new things every day!

Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability

Open availability 7 days a week

Must be willing to travel within 10 miles to other locations