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GT Independence · 1 day ago

Quality Assurance Specialist

Silver Spring, Maryland, United States

Full-time

Hybrid

Mid Level

$22/hr - $22/hr

3+ years exp

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. The Quality Assurance Specialist is responsible for ensuring that the organization’s quality standards and regulatory requirements are consistently met, supporting quality assurance initiatives, and maintaining high standards across the organization.

Financial ServicesHome Health CareMedicalService Industry

Responsibilities

Assist in maintaining and supporting CARF accreditation efforts and preparations for quality reviews

Monitor and report on quality assurance activities to ensure compliance with regulations and standards

Oversee the collection and analysis of data from surveys, ensuring accuracy and integrity

Assist in managing and responding to incident reports, ensuring compliance with incident handling procedures

Support grievance processes, ensuring proper documentation and resolution in accordance with company policies

Conduct regular quality monitoring to identify trends, issues, and areas for improvement

Prepare and maintain reports related to quality assurance metrics, incidents, and compliance activities

Collaborate with the Quality Assurance Manager and other departments to promote continuous improvement in quality practices

Ensure that all quality assurance processes and activities are aligned with regulatory requirements and organizational goals

Participate in training and development related to quality assurance and compliance standards

Provide support to the team in evaluating and improving quality assurance processes and initiatives

Other duties as assigned

Uphold company mission and values

Qualification

CARF accreditationQuality improvementData analysisPower BIPower AutomateIncident reportingGrievance resolutionAnalytical skillsCommunication skillsDecision-making skillsTeam collaboration

Required

3-5 years of experience relevant to the work performed

Direct experience with CARF (Commission on Accreditation of Rehabilitation Facilities) required

Knowledge of principles and processes for quality improvement, compliance, and technical reading/writing

Operation of computerized software programs, databases, and basic office equipment

High level of confidentiality

Experience in incident reporting, grievance resolution, and continuous improvement initiatives

Knowledge of quality management systems and tools used for tracking and reporting quality metrics

Strong analytical and problem-solving skills, with the ability to evaluate and interpret complex data sets, identify trends, risks, and anomalies, and translate findings into actionable insights

Demonstrated experience with data integrity principles, reporting tools such as Power BI, and process automation using platforms like Power Automate to support quality improvement and operational efficiency

Experience working in cross-functional teams, collaborating with other departments to implement quality assurance initiatives

Excellent written and oral communication skills

Effective decision-making skills

Experience in working, initiating and maintaining highly effective team