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Harris Teeter · 3 days ago

Part Time Floral Designer

CHARLOTTE, NORTH CAROLINA, STORE 204 - CHARLOTTE-QUAIL CORNERS

Full-time, Part-time

Onsite

New Grad, Entry Level

0+ years exp

Harris Teeter is a retail company looking for a part-time Floral Designer. The primary responsibility of the role is to provide excellent customer service while designing and creating floral arrangements for various events, and maintaining the floral department to meet company standards.

E-CommerceFood and BeverageGroceryPharmaceutical

Responsibilities

Initiate interaction with customers on the sales floor

Ask the customers questions regarding their shopping needs

Provide customers information needed to meet their taste and meal requirements

Follow through on customer requests

Your job performance is required to demonstrate the highest level of customer service

Never be rude to a customer under any circumstance

Follow through on customer requests. If you cannot say 'yes' to a customer’s request, bring in department management or the manager-on-duty

Never turn down business

Make eye contact with and smile at every customer

Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for

Reflect an appropriate business image to customers and visitors

Be reliable and punctual by reporting for work on time and as scheduled

When you are absent or late, it places a burden on other associates and can impact productivity and service

In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made

Confers with client regarding price and type of arrangement desired

Plans arrangement according to client's requirements and costs or selects appropriate standard design pattern

Selects flora and foliage necessary for arrangement

Trims material and arranges bouquets, sprays, wreaths, dish gardens, terrariums, and other items

Decorates buildings, halls, churches, or other facilities where events are planned

Packs and wraps completed arrangements

Estimates costs and prices arrangements

Conducts classes or demonstrations

Unload product from truck and place in coolers according to Receiving and Rotation standards; load salvage on truck as required

Remove products from storage

Operate all necessary equipment to effectively prepare and portion products according to standards and/or customer’s specification

Operate wrapping station and scales. Weight, price, date, wrap, and package products according to standards

Sell Only Fresh Products

Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines

Comply with the Food Safety policy (RO-37)

Ensure that all floral products are properly refrigerated

Check temperatures of product, cases, and coolers according to standards

Keep Our Shelves Properly Stocked

Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink

Work backstock on a regular basis

Process close-dated and damaged product according to standards

Check merchandising displays regularly to ensure the availability of advertised items

Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate

Keep Our Stores Clean

Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements

Follow Harris Teeter sanitation standards and procedures

Clean and sanitize prep room and coolers as appropriate

Keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat

Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products

When a customer asks where a product is located, take the customer to the product

Be knowledgeable of and perform fixed activities when business is light

Answer telephones by saying 'Harris Teeter [store name], this is [name], may I help you?' and provide requested information in a polite and professional manner

Respond back to people on 'hold' in a timely manner

Understand the overall Floral Department operation

Complete paperwork accurately and maintain proper records

Assist in the inventory and price change processes

Follow all safety regulations and help keep the store free of dangerous situations

Immediately inform store management of all accidents and/or safety hazards

Record accidents and safety hazards in the designated log

Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual

Adapt to various situations and adjust to shifting priorities

Be flexible and able to perform multiple tasks

Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift

Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers, and other duties as assigned

Establish a working and shopping environment of trust, respect, and integrity

Take Excellent Care Of Your Fellow Associates

Be a team player

Support and assist your fellow associates without complaint

Be open to new ideas and opportunities

Follow through with any special requests or recommendations from management

Comply with Company standards, policies, and procedures

Perform essential job functions throughout scheduled hours

Qualification

Floral designCustomer serviceSales abilityProduct knowledgeInterpersonal skillsTeamworkAdaptabilityCommunication skillsProblem solvingOrganizational skills

Required

Must be able to perform each essential duty satisfactorily

Associates must be at least 16 years of age

Exceptional interpersonal skills

Willingness to participate in and successfully complete required training

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos [in English]

Ability to write simple correspondence [in English]

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English

Ability to add and subtract two digit numbers and to perform these operations using units of American money and weight measurement

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Complete Company's training including but not limited to: new hire orientation, food sanitation, customer service network, safety, food safety, and product knowledge

Ability to lift and/or move up to 5 pounds frequently, up to 10 pounds intermittently, and up to 30 pounds occasionally

Ability to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell

Ability to climb or balance and stoop, kneel, or crouch occasionally

Ability to adapt to changes in the work environment

Ability to deal with frequent change, delays, or unexpected events

Is consistently at work and on time; informs management at least 2 hours before shift begins when going to be late or absent from work