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Compass One Healthcare · 1 day ago

DIR, PATIENT SVCS SYSTEMS

Cleveland, OH

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Morrison Healthcare is a leading national food and nutrition services company dedicated to serving hospitals and healthcare systems. The Director of Patient Services Systems is responsible for directing the functions of Patient Food Services, managing personnel, ensuring compliance with regulatory agencies, and achieving patient satisfaction through effective resource use.

Health CareMedicalNutrition

Responsibilities

Coordinates and implements system’s patient service programs based upon system’s medical direction, patient population, and contract

Hires, leads, directs, coaches, trains, and develops patient services managers and supervisors

Oversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy

Monitors competency, productivity and documentation accuracy of patient services managers and teams utilizing necessary tools and resources

Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay

Ensures patient services staff assists in achieving stated patient satisfaction goals

Communicates effectively with all team members, patients and families through conferences, individual consultation and committee participation

Performs other tasks that may be assigned

Qualification

Registered DietitianCertified Dietary ManagerBachelor’s degree in NutritionServSafe® CertifiedSupervisory skillsManagement skillsCoaching skillsFinancial skillsProficient computer skillsLeadership skillsCommunication skills