Compucom ยท 1 day ago
Tech Support II
United States
Full-time
Remote
Mid Level
$21/hr - $30.80/hrCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. The Tech Support II will provide advanced technical expertise to Field Technicians and Subcontractors on complex issues in a 24x7 environment.
Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
Responsibilities
Remote troubleshooting and configuration of many types of complex equipment via Citrix, various VPN connectivity types, RDP, and etc
Command level programming expertise for configuring and troubleshooting highly complex network devices such as vlans, switches, hubs, routers, and etc
Command level knowledge for operating systems such as CMD, registry editor, scripting, and etc
Support for multiple manufacturers and variations of desktop/laptop equipment used in many different configurations and environments
Support for multiple types of network reimage techniques such as PXE and SCCM
Qualification
Required
Expertise on high end Multifunction Devices including Lexmark, HP, Xerox and etc
Verification of new equipment configurations and software upgrade testing capabilities
Quality problem management, task prioritization, ticket management, escalation, follow up, and thorough documentation of all activities
Highly effective communication both verbally and in writing with both Technical and Non-Technical clients
Resilient, analytical thinking, multi-tasking skills, superb listening skills, technical writing skills, detail and results oriented, flexible schedule, and a high level of self-motivation all with a sense of urgency to obtain the very highest level of success
Remote troubleshooting and configuration of many types of complex equipment via Citrix, various VPN connectivity types, RDP, and etc
Command level programming expertise for configuring and troubleshooting highly complex network devices such as vlans, switches, hubs, routers, and etc
Command level knowledge for operating systems such as CMD, registry editor, scripting, and etc
Support for multiple manufacturers and variations of desktop/laptop equipment used in many different configurations and environments
Support for multiple types of network reimage techniques such as PXE and SCCM
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 12 days annually)
Paid time off (minimum of 10 days annually, which increases with seniority level)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom
CompuCom is a provider of information technology solutions for businesses.
Founded in 1987
5001-10000 employees
H1B Sponsorship
Compucom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-03Acquired
Leadership Team
Kevin Shank
Chief Executive Officer
S
Sy Inwentarz
Vice President, End User Computing Solutions
Recent News
2025-07-22
2025-04-23
Company data provided by crunchbase