Talkdesk · 3 days ago
Staff Forward Deployed Engineer
United States
Full-time
Remote
Lead/Staff
$165K/yr - $285K/yr
8+ years expTalkdesk is a cloud contact center leader focused on redefining customer experience through innovative technology. The Staff Forward Deployed Engineer will act as a key technical authority, translating Talkdesk's AI platform into production-grade solutions for enterprise customers while managing complex deployments and mentoring technical teams.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Technical Strategy & Architecture: Act as the technical owner of large-scale deployments. Define the architectural blueprint for AI agent solutions, manage complex cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale
Advanced Hands-On Engineering: Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Lead the execution from prototype through to production deployment
Executive Technical Authority: Serve as the most senior technical voice for our AI solutions. Confidently address deep technical inquiries, manage technical risk, and build trust with customer CTOs, engineering VPs, and architects
Drive Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling. Deliver high-signal feedback to core Product and Engineering teams to proactively influence the long-term strategic roadmap
Technical Mentorship & Standard Setting: Mentor and coach other FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery
Qualification
Required
Minimum of 8+ years of progressive experience in software or solution engineering, with at least 2+ years focused on architecting and deploying AI/ML/Agentic solutions
Expertise in Agentic AI System Architecture: Proven experience leading the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks
Expert proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code
Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments
Mastery in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes
Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams
Preferred
Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases (e.g., Pinecone, Weaviate, Milvus)
Experience with Healthcare / Financial Services systems are a plus
Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry
Benefits
Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits : 401(k) plan
Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays : Talkdesk offers 14 paid holidays each year.
Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
Company data provided by crunchbase