Voloridge Investment Management, LLC · 2 days ago
IT Support Administrator
Jupiter, FL
Full-time
Onsite
Mid Level
3+ years expVoloridge Investment Management is a financial firm that leverages advanced data science and mathematics for investment strategies. The IT Support Administrator will ensure that all employees have the necessary resources for their daily tasks, addressing user inquiries, managing hardware/software, and maintaining system security and documentation.
Angel InvestmentConsultingFinanceFinancial ServicesRisk Management
Responsibilities
Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
Manage hardware/software/license acquisition and renewal process for all company assets
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
Work closely with our IT team to ensure that all systems are following security and audit requirements
Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
Maintain inventory of all hardware and software systems
Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
Perform other duties and responsibilities as assigned
Refer major hardware or software problems or defective products to vendors or technicians for service
Develop training materials and procedures, or train users in the proper use of hardware or software
Qualification
Required
3+ years of experience with 1st line technical support and managing user requests
3+ years of experience troubleshooting computer problems
Proficient TCP/IP networking knowledge
Windows 10/11 Desktop Support
Experience managing new user setup from procurement through onboarding and training
The ability to work daily, onsite in our Jupiter office
High level of analytical thinking to solve problems
High level of communication to all levels of business
Preferred
Mac Desktop support
Microsoft IT Support Specialist / CompTIA A+ certifications
Experience working with a trading / financial / investment / accounting company
Benefits
Highly competitive base salary
Profit sharing bonus
Health, dental, vision, life, disability insurance
401K
Company
Voloridge Investment Management, LLC
Voloridge is a quantitative investment management firm built upon a foundation of collaboration.
51-200 employees
H1B Sponsorship
Voloridge Investment Management, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
Funding
Current Stage
Growth StageLeadership Team
David S. Vogel
Founder/Chief Executive Officer and Chief Data Scientist
Recent News
prnewswire.co.uk
2025-02-26
Company data provided by crunchbase