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Sports Endeavors · 1 day ago

Senior Director, DTC Fulfillment Operations

Mebane, NC

Full-time

Onsite

Director/Executive

10+ years exp

Sports Endeavors is a family-owned company that has been serving the sports community since 1984. The Senior Director, DTC Fulfillment Operations is responsible for enhancing direct-to-customer distribution operations, managing strategy and execution in various fulfillment processes while driving team development and ensuring operational excellence.

FitnessSports

Responsibilities

Participate as an active member of the organizational senior operations leadership team

Lead and oversee all aspects of Distribution including a 4-shift rotating 24/7 operation during our peak season from June through September

Lead managers and directors in areas of picking, packing, replenishment, and physical storage

Optimize operational resources while executing cost reductions and inventory controls

Oversee all shipping and inventory initiatives ensuring capacity, automation, and continuous improvement

Drive operational excellence, combining both strategic and tactical change, and develop an operational leadership team that has the skills, responsiveness, ability, and commitment to meet or exceed required business results

Interface with key contacts outside the company, including customers, suppliers, and partners to optimize supply chain performance

Provide general leadership/coaching in developing and enabling capabilities to support the implementation of key systems to improve shipping, receiving, and inventory fundamentals

Actively manage career development of direct reports. Review performance and provide coaching, counseling, and mentoring as required to increase performance. Ensure identified development needs of staff members are met by job opportunities and training

Work closely with Inventory and Demand Planning, Order management, and Team Sales with requirements and to reduce rework

Achieve monthly goals in safety, quality, volume, and cost

Ensures orders are shipped to guarantee on-time customer deliveries, demonstrating the highest level of quality control

Develop partnerships with outside carriers in shipping; establish quality transportation services

Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities

Responsible for meeting the overall operational financial performance. Ensures and holds direct reports accountable for meeting and controlling operating expenses and established targets

Develops operating budget of distribution, production and logistics

Works with accounting weekly, monthly, and annually to manage spend, develop modelling on programs, develop standards, report on standards, manage to budget assumptions

Responsible for setting Safety and Operational Excellence in the warehouse

Implement efficiency improvements which may include standardization of information management systems, safety, reliability and vehicle maintenance

Promotes a learning culture to achieve high performance in distribution, safety and quality

Collaborates with facilities leadership and human resources to ensure a safe work environment. Ensures employees follow OSHA standards

Qualification

Distribution Management SystemsOperational ExcellenceSupply Chain OperationsProject ManagementInventory ManagementAutomation SolutionsBusiness AcumenLeadership SkillsTeam BuildingAnalytical SkillsMicrosoft OfficeCommunication SkillsProblem-Solving Skills

Required

Understanding/Experience with Distribution Management Systems, automation solutions, and technology

Must be hands-on and lead by example, balancing both the tactical and strategic

Demonstrated capabilities in developing partnerships with internal stakeholders and managing matrix relationships

Decisive, yet collaborative, with strong motivational and leadership qualities; excels at morale and team building within the organization

Open and balanced management style, with the ability to appropriately delegate responsibility, while staying involved in the details of the business to ensure performance meets or exceeds planned objectives

Strong communicator who is candid, direct, and respectful at all levels

Highly responsive, ethical, and responsible behavior with a professional approach and a desire to be held accountable for results

An ability to adapt and be able to deal with ambiguity and rapid change

Strong team builder who has the demonstrated ability to attract, recruit, develop, and retain talent. A leader who creates loyalty, trust, and following, and can instill a culture of accountability and focus on performance

A minimum of 10-15 years of experience in supply chain operations, including at least 10 years in leadership roles

Experience in inventory and order management cross functional partnership

Demonstrated ability to drive change and generate meaningful results through processes and people, rather than technology investment

Strong business acumen with a history of operational excellence, and experience managing costs and profitability

Deep experience implementing and working in heavily automated distribution environments

Proven hands-on project management and change management experience and someone who can see the big picture, but comfortable in executing tactical issues

Excellent communication skills (written and verbal), organizational, analytical and problem-solving skills, along with attention to detail

Strong team builder who has the demonstrated ability to attract recruit, develop and retain talent. A leader who creates loyalty, trust and following, and can instill a culture of accountability and focus on performance

Strong Microsoft Office skills including Excel, Word, and PowerPoint