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Alliant Credit Union · 1 day ago

Lead Plastic & ATM Representative

Chicago, IL

Full-time

Hybrid

Mid Level

$48K/yr - $74K/yr

4+ years exp

Alliant Credit Union is seeking a Lead Plastic & ATM Representative to engage in the service of debit/ATM and credit card transactions. The role involves resolving member account issues, processing transactions, and providing project support while ensuring compliance with policies and regulations.

Financial Services

Responsibilities

Serve card portfolios including but not limited to credit, debit, ATM/convenience, and prepaid. Order new/replacement plastics, process balance transfer requests, investigate and resolve misapplied payments and perform other account adjustments, perform address maintenance/verification, fulfill statement copy requests, and satisfy general inquiries

Complete cash/cardholder settlement process for plastic card products, authenticates posted transactions for blocked accounts and assists with various general ledger reconciliations and settlements

Provide project support on departmental or enterprise-level initiatives which may include UAT or release testing

Ensure that policies, procedural manuals, and knowledge-based resources are complete and accurate

Participate in the cross-training of team members and self

Provide support for departmental reports and productivity metric tracking

Identify potential issues and work with vendors and/or internal teams under the guidance of the department supervisor