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Concentrix · 1 day ago

Customer Service/Inbound Sales Representative (On-Site)

USA, Hickory, NC

Full-time

Onsite

New Grad, Entry Level

$16/hr - $17/hr

0+ years exp

Concentrix is a forward-thinking global organization that emphasizes a people-first culture. They are seeking a Customer Service/Inbound Sales Representative to interface with customers through calls and the Internet to sell products and services while providing customer support.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Provide inbound customer support

Maintain broad knowledge of products, pricing, promotions, and procedures

Achieve specific sales targets and maximizing sale opportunities on each and every call

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Deliver expert customer experiences…with a smile

Qualification

Sales experienceProduct knowledgeCustomer service orientationEffective communicationMulti-taskingEagerness to learnPatience

Required

Courteous with strong customer service orientation

Eagerness to learn new technologies

Ability to effectively communicate, both written and verbally

Proficiency in fast-paced multi-tasking

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Must reside in the United States or have a valid U.S. address for residence

Preferred

High school diploma with six months of sales experience preferred

Demonstrated sales technique and product knowledge preferred

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want

Free Direct TV upon completion of training

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, One Earth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more