Bottom Line Equipment · 3 days ago
Service Manager
Beaumont, TX
Full-time
Onsite
Senior Level
5+ years expBottom Line Equipment is focused on providing quality service for heavy equipment. The Service Manager will oversee all service activities, ensuring quality, organization, and effective management of the service department while engaging with customers and vendors.
ConstructionRental
Hiring Manager
Kari Scott
Responsibilities
Train, direct and evaluate subordinates in order to properly manage all functions of the Service Department at assigned location
Oversee the prioritization of work orders for all Field Technicians, Shop Mechanics and Shop Helpers
Lead Service Department engagement with customers, BLE personnel, outside vendors and manufacturers regarding repairs, maintenance and service training of heavy equipment and attachments
Monitor utilization of heavy equipment and attachments to ensure each unit is achieving its budgeted targets for revenue and profitability
Manage equipment 'ready line' to include one available unit for each type of BLE equipment marketed
Maintain an equipment 'down status' of 10% or less at all times
Structure and organize store yard efficiently by unit/ attachment status’, type and size
Responsible for time management of all service personnel
Manage existing rental equipment contracts to ensure a high level of customer service, while promoting a positive team-oriented environment
Manage damages to all heavy equipment and attachments located at assigned location to better serve the customer and BLE
Assist with all internal BLE equipment audits
Lead department, store and safety meetings
Adhere to all company policies, procedures, rules and regulations in written or verbal form
Comply with government safety and regulation requirements
Comply with BLE safety and regulation requirements
Perform other duties as requested
Embraces BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It
Qualification
Required
5 years of experience in heavy equipment management required
Proficient in Wynne System and Microsoft Office including: Word and Excel
Knowledge of frequently used Sales and Customer Relations Concepts, Practices and Procedures
Strong organizational skills with a strong ability to prioritize and multi-task
Ability to adhere to and meet deadlines
Excellent written and verbal communication skills required
Excellent customer service skills
Strong understanding of DOT and OSHA guidelines
Capable of safely operating basic hand tools, hydraulic lifts, dollies, and pallet jacks, excavators, compactors, boom trucks, aerial lifts and various other equipment types
Preferred
Bachelor's degree preferred but not required
Company
Bottom Line Equipment
Bottom Line Equipment is an independent equipment company engaged in the acquisition, rental, and resale of heavy construction equipment.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase