Trinity Industries, Inc. · 1 day ago
Customer Service/Office Manager
Charlotte, NC
Full-time
Onsite
Senior Level
5+ years expTrinity Industries is seeking a Customer Service/Office Manager for their Charlotte, NC rail transload terminal. This role supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
ConstructionEnergyTransportation
Responsibilities
Manage the coordination between the Office personnel and the Operators
Train new/existing staff on RSI/Trinity/Customer procedures and processes
Interact with customers, railroad crews, and visitors
May also assist in CSR duties below as needed
Customer Service, intake of BOLs, and commodities being delivered or transferred
Fulfill daily workload and tasks delegated by manager/cross-train as necessary
Enforces safety policies and procedures with other employees and visitors to the facility
Updating and maintaining customer databases
Monitoring and ordering customer inventory
Maintaining filing systems
Maintain and communicate customer inventory information
Compiling records of office duties and activities
Handling inquiries and incoming customer work order requests
Reviewing files and records to answer customer requests for information
Checking and distributing documents and correspondence
Photocopying, scanning, faxing, and sending emails
Organizing and scheduling customer work orders
Answer phone calls for the facility
Utilize an inventory tracking system
Qualification
Required
5 years of relevant experience (Truck dispatching, Customer service in logistics)
Valid Driver License
Ability to understand and follow operating procedures and policies
Proficient computer skills with SAP, Excel, Microsoft Word, and Outlook
Dedicated to serving clients by focusing efforts on listening and responding effectively to customer questions, resolving and evaluating problems to their satisfaction
Ability to develop and maintain relationships with others and adapt to a situation appropriately
Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing
Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback
Preferred
Bachelor's or equivalent preferred
Prior Railyard experience preferred
Previous experience in Supervising other employees
Company
Trinity Industries, Inc.
Trinity Industries is North America’s premier provider of railcar products and services.
10001+ employees
H1B Sponsorship
Trinity Industries, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (6)
2022 (6)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$600M2024-05-21Post Ipo Debt· $200M
2023-06-26Post Ipo Debt· $400M
1978-01-13IPO
Leadership Team
Jean Savage
CEO and President
Brian Mork
Chief Information Security Officer
Recent News
MarketScreener
2026-01-06
2026-01-06
2025-12-04
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