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Lumen Technologies · 1 day ago

Operations Engineer II - Public Sector

Martinsburg, WV

Full-time

Hybrid

Entry, Mid Level

$66K/yr - $88K/yr

2+ years exp

Lumen Technologies is a company focused on connecting people, data, and applications to ignite business growth. The Operations Engineer II role involves troubleshooting and restoring Wide Area Network (WAN) Services for dedicated federal customers, requiring strong technical skills and customer service orientation.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless

No H1B

U.S. Citizen Only

Responsibilities

Monitoring, troubleshooting and maintaining a 24/7 customer NOC

Troubleshooting and isolation of a Nationwide MPLS WAN to include circuits/connectivity and supporting PE and CE routers, and Switches

Basic troubleshooting of networking protocols such as (but not limited to): BGP, EIGRP, and OSPF

Serving as an initial escalation point for the customer

Documenting troubles in customer-based ticketing system / ServiceNow

Performing proactive monitoring utilizing internal monitoring tools such as (but not limited to): ScienceLogic 1, Solar Winds, Net Scout/nGenius and NX Live Action

Working with multi-carrier environment(s) as a team

Working with local points of contact (LCONs) to coordinate dispatches to customer premise

Perform hourly escalations as needed and provide oversight for resolution of issues as needed and giving regular status to customers/management

Must be able to work closely with government personnel and other vendors on staff in a Network Operations Center environment

Documenting troubles in Lumen's OPS Console ticketing system and the customer-based ServiceNow ticketing system

Ensure trouble reports on VA and provider tickets are clear, detailed and accurate

Excellent written and verbal communication and interpersonal skills for interfacing with Federal Customers and Internal Stakeholders

Ability to multi-task and be customer service focused

Qualification

MPLS WAN troubleshootingBGPEIGRPOSPFNetwork Monitoring toolsServiceNowIP routing knowledgeCustomer service focusMulti-tasking abilityCommunication

Required

Minimum of 2 years+ experience in troubleshooting complex network issues both circuit and routing

Experience interacting with Carriers (AT&T, Verizon, Frontier, Lumen, Windstream, and Time Warner, etc.) diagnosing circuit issues

Working knowledge of the Physical Layer and supporting transmission systems TCP/IP Routing, and Networking

Solid knowledge of IP routing, Multi-Protocol Layer Switching networks, BGP, EIGRP, OSPF and ICMP (PING), Traceroute, IP Subnetting, T1, DS3, Ethernet, OC3

Experience using a trouble ticket tracking system, e.g., ServiceNow, OPS Console, My Ticketing App, etc

Familiarity in using Network Monitoring tools, e.g., SolarWinds, NOM, NetScout, Netcool, etc

Must be a US Citizen able to obtain and retain a government sponsored High Priority Public Trust Clearance

Excellent written and verbal communication and interpersonal skills for interfacing with Federal Customers and Internal Stakeholders

Ability to multi-task and be customer service focused