Humana · 3 days ago
Lead, WFM Reporting and Analytics
United States
Full-time
Remote
Lead/Staff
$98K/yr - $134K/yr
8+ years expHumana is a leading healthcare company focused on providing proactive, preventive care to seniors. The Senior Lead of WFM Reporting is responsible for managing a team of analysts and overseeing the data architecture and metric reporting for call center and back office operations, ensuring data-driven operational decisions that support patient care.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct code reviews (SQL), and foster a culture of accuracy and automation
Serve as the lead for WFM and operations for operational performance. You must translate data into clear, actionable business narratives (e.g., explaining how inventory aging correlates to staffing shortages)
Define the 'Source of Truth' for all operational metrics (AHT, Occupancy, Shrinkage, TAT). Manage the intake and prioritization of all reporting requests to prevent scope creep
Personally design and build complex dashboards using Power BI or Tableau. You will be the escalation point for complex technical hurdles that your team cannot solve
Architect the reporting logic for high-volume, multi-step pharmacy queues. This includes calculating 'True Backlog,' 'Inventory Aging,' and 'Touch Time vs. Elapsed Time' to optimize prescription throughput
Write and optimize complex SQL queries to blend data from Verint, Genesys, Salesforce, IVR/VIA and Pharmacy Management Systems. Automate ETL processes to eliminate manual Excel reporting
Proactively identify performance variances. If Service Level is missed, you must determine if the cause was Forecast Error, Schedule Adherence, AHT spikes, or System Downtime, and present these findings to Operations leadership
Provide the historical data baselines required for long-term capacity planning, specifically converting 'widgets/scripts' into 'required hours' for budget discussions
Qualification
Required
Bachelor's degree
8 or more years of technical experience in data reporting
4 or more years of project leadership experience
Advanced Microsoft Excel skills including ability to link pivots to external data sources, creating pivot tables and summarizing data into reports and dashboards
Advanced SQL skills including ability to link to external data sources, pass-through queries, data structure and relationship design
Advanced knowledge with PowerBI, Tableau or other data visualization tools
Experience working with big and complex data sets within large organizations and/or the analysis of healthcare data
Proficiency in verbal and written communication to senior and executive leadership
Strong organizational skills and ability to manage multiple or competing priorities
Strong analytical and problem solving skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred
Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field
Advanced in Python
Prior experience working in a system analytics and/or data warehousing environment
Experience working in a call center and healthcare industry
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-09
2026-01-07
2026-01-06
Company data provided by crunchbase