Sallie Mae ยท 1 day ago
Collections Specialist
New Castle, DE
Full-time
Hybrid
New Grad, Entry Level
0+ years expSallie Mae is committed to empowering students on their educational journey. The Collections Specialist will manage a portfolio of delinquent accounts, initiate contact with debtors, and provide exceptional customer service while adhering to regulations and standards.
Financial ServicesHigher Education
Responsibilities
Manage a portfolio of assigned delinquent accounts
Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements
Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations
Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach
Qualification
Required
Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner
Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors
Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism
Detail-oriented with excellent organizational and time management skills
Reliable, ability to work flexible day, evenings and weekend hours as required
Basic computing skills
Must be able to obtain required License for collecting upon placement
Preferred
High school diploma or equivalent; some college coursework in business or related fields is preferred
0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment
Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite
Familiarity with debt collection laws, regulations, and compliance requirements
Benefits
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
Company
Sallie Mae
Sallie Mae is an American corporation that originates, services, and collects student loans.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-09-30IPO
Leadership Team
Jonathan Witter
Chief Executive Officer
Munish Pahwa
EVP, Chief Risk Officer (CRO)
Recent News
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