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Sunnyside · 2 days ago

Retail Store Manager

935 Main Street Bridgeport, OH 43912

Full-time

Onsite

Mid, Senior Level

$70K/yr - $75K/yr

5+ years exp

Cresco Labs is one of the largest public, vertically integrated operators in the cannabis industry. The Retail Store Manager of Sunnyside is responsible for day-to-day team leadership and delivering a profitable business that supports Cresco Labs’ mission to normalize and professionalize the cannabis industry.

ConsumerHealth CarePersonal HealthPsychologyWellness

Responsibilities

Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results

Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee

Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs

Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws

Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques

Partner with Human Resources to resolve employee relations issues

Ensure employees are knowledgeable and coached to navigate any regulatory changes

Ensure a clean and safe environment for employees and customers

Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations

Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT

Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives

Identify business and competitor risks; analyze metrics to help increase market share

Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients

Establish daily operations procedures with an eye towards improvement and efficiency

Oversee inventory activities ensuring product requirements are met and deliveries are on time

Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns

Perform monthly audit reporting and store visit checklist with Area Manager

Ensure compliance with all company policies, procedures, state, and local laws

Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits

Qualification

Retail management experienceFinancial managementTeam leadershipCannabis knowledgeMS Excel proficiencyCustomer serviceCoachingConflict resolutionStrategic thinkingInterpersonal skills