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Inside Higher Ed · 6 days ago

COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech

Boston, MA

Full-time

Hybrid

Mid Level

$80K/yr - $90K/yr

3+ years exp

Boston University Medical Campus is seeking a Computer Support Specialist III for their Information Services & Technology team. The role involves providing end-to-end technology support, advocating for clients' technology needs, and collaborating with various stakeholders to improve business processes using IT solutions.

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Responsibilities

Advocate for our client's technology needs

Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager

Be an application administrator or backup for multiple services

Provide expert level support for several technologies

Work onsite with the possibility for periodic remote days as coverage allows

Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions

You may require being on call and working evening, weekend and/or holiday hours

Qualification

Windows supportMacOS supportITSM ticketing toolsRemote assistanceAsset managementBackupRestoreTechnical communicationCollaborationProblem-solving

Required

3 or more years of experience in a related technology environment

Experience supporting environments on both Windows and macOS platforms

Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required

A valid driver's license