NEOGOV · 3 days ago
Communications Division Lieutenant
Roxboro, NC
Full-time
Onsite
Mid, Senior Level
$22.26/hr - $28.52/hrPerson County Government is seeking a highly skilled and motivated Communications Division Lieutenant to join its Emergency Communications team. This position oversees and actively participates in the receipt, prioritization, and dispatching of law enforcement, fire, emergency medical services (EMS), and non-emergency calls for service, ensuring accurate call handling and effective coordination of emergency response resources.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information, identifies the locations of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit
Serves as a supervisor in the Communications Division, supervising telecommunicators, trains new employees; assigns, directs and inspects the work staff; disciplines, coaches, counsels and assists with the completing of employee evaluations on assigned personnel; ensures County guidelines are followed
Monitors communications center and related equipment; oversees the daily operation of communication equipment; troubleshoots mechanical issues and reports issues to the Telecommunications Captain or designee
Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel, multiple fire units and emergency rescue personnel, and other law enforcement units; dispatches officers to answer requests for assistance
Interviews callers to determine the nature of concern and provides information about the situation as it develops and/or background information from the DCI; provides pre-arrival medical instruction using EMD system
Operates terminal connected with the DCI to obtain driver’s history, vehicle registration data and criminal record information; checks warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies
Maintains communications logs and reports including the nature of calls, actions taken, and the times involved
Monitors public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol
Monitors activities of law enforcement officers on patrol and makes radio contact to ensure safety; takes and transmits personal and departmental messages
Takes and transmits after hours calls for municipal utilities and county social services, mental health and animal control
Conducts periodic reviews on Fire, Police, Administrative and other calls into and out of the 911 Center
Performs administrative tasks that pertain to the operation and function of the Communications Division
Works in the communications center to receive calls during weather and other emergencies such as hurricanes, ice and snow; informs emergency response personnel, local hospitals, rest homes, nursing homes and County departments of severe weather warnings provided by National Weather Service and other agencies
Performs routine maintenance of office equipment and work area
May be assigned to work the County’s Emergency Operation Center (EOC) and Mobile Command Post during emergencies or natural disasters
Performs other related duties as required
Qualification
Required
Must possess a valid driver's license and have an acceptable driving record per County policy
Graduation from high school and public contact and customer service experience
Certification as DCI Operator by State of North Carolina
Certification as a Telecommunicator by the State of North Carolina
Certifications as Emergency Medical Dispatcher by the International Academy of Emergency Dispatch within six months
Valid CPR Certification within three months
Certification with FEMA/EMI ICS 100, 200, 300, 700, 800 within probationary period
Obtain training and certification in selected leadership courses
Must report to work at the scheduled time during inclement or adverse weather conditions
Preferred
Communications and dispatching experience preferred
or an equivalent combination of education and experience
Benefits
NC STATE RETIREMENT SYSTEM
EMPOWER 401K & 457
PAID LEAVE
ANNUAL LEAVE
SICK LEAVE
HOLIDAYS
PARENTAL LEAVE
VOLUNTEER LEAVE
WELLNESS DAY
PAY PROGRAM
LONGEVITY PAY
TUITION REIMBURSEMENT PROGRAM
CERTIFICATIONS
DIRECT DEPOSIT
WELLNESS PROGRAMS
COUNTY EMPLOYEE GYM
WALK OR WORK OUT PROGRAM
INSURANCE
HEALTH INSURANCE – HSA - CIGNA - (County contributes $1100 to HSA account - pro-rated by insurance effective date)
HEALTH INSURANCE – TRADITIONAL PLAN – CIGNA
DENTAL INSURANCE
VISION
LIFE INSURANCE
SUPPLEMENTAL POLICIES
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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