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Zendesk · 2 days ago

Junior Associate Solutions Consultant

Austin, Texas, United States of America

Full-time

Hybrid

New Grad, Entry Level

$49.04/hr - $73.08/hr

Zendesk is a company that specializes in customer service software, and they are seeking a Junior Associate Solutions Consultant to support their sales and solutions consulting teams. The role involves providing technical and functional support to understand customer requirements and demonstrate how Zendesk solutions can meet those needs.

Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support

H1B Sponsor Likely

Responsibilities

Sales and Presales Support: Assist the sales and solutions consulting team in developing proposals, preparing presentations, delivering solution assets/demonstrations, and managing customer relationships to drive sales initiatives

Cross-Functional Collaboration: Work closely with various teams within the Go-to-Market organization to understand different functions and how they contribute to overall business goals

Market Research and Analysis: Conduct market research to identify trends, customer needs, and competitive landscape, providing insights to inform strategic decisions

Marketing Initiatives: Collaborate with the sales and marketing teams to support campaigns, create content, and help drive demand for Zendesk solutions

Qualification

Analytical skillsProblem-solving skillsCommunication skillsAI technologies awarenessWeb/scripting technologiesSaaS applicationsProactive mindsetEagerness to learnPassion for technologyCustomer experienceAdaptable mindset

Required

Bachelor's degree in Business, Computer Science, Communications, or a related field with applicable coursework

Strong analytical and problem-solving skills

Excellent written and verbal communication abilities

Proficiency in office productivity software

Awareness of AI technologies (LLM, ChatGPT) and web/scripting technologies (e.g., HTML and CSS) and SaaS applications

A proactive and adaptable mindset

Eagerness to learn

A passion for technology and customer experience

Preferred

An internship or relevant experience in sales, call centers, or customer service is a plus but not required

Benefits

Competitive salary

Health and wellness benefits

Opportunities for career advancement

Mentorship Program: Access to mentorship from experienced professionals to guide your career development.

Inclusive Culture: An inclusive workplace that values different perspectives and encourages innovation.

Company

Zendesk

Glassdoor3.7

Zendesk develops a customizable customer service platform for organizations.

Founded in 2007

San Francisco, California, USA

5001-10000 employees

http://zendesk.com

H1B Sponsorship

Zendesk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (50)

2024 (69)

2023 (37)

2022 (92)

2021 (93)

2020 (44)

Funding

Current Stage

Public Company

Total Funding

$85.5M

Key Investors

RedpointMatrixBenchmark

2022-11-22Private Equity

2022-06-24Acquired

2019-09-18Grant

Leadership Team

Mikkel Asger Svane

CEO and Co-Founder

Adrian McDermott

Chief Technology Officer

Recent News

Index Ventures

Index Ventures Portfolio

2026-01-06

Small Business Trends

Zendesk Boosts Employee Service with Unleash AI Acquisition

2026-01-04

Small Business Trends

Zendesk Teams Up with AWS to Revolutionize AI-Driven Contact Centers

2025-12-25

Company data provided by crunchbase