True Care Home Care · 1 week ago
Home Care Scheduling Coordinator (Bilingual: Spanish)
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrTrue Care Home Care is dedicated to providing compassionate home healthcare services. The Home Care Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations, ensuring optimal service delivery to patients while maintaining effective communication with caregivers and families.
Health CareHospitalTherapeutics
Responsibilities
Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange
Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service
Participate in departmental trainings
Assist the Team Lead with coverage and work with the team members with any staffing challenges
Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange
Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
Verify billed services against requested services
Maintain patient confidentiality and privacy with dignity and respect
Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others
Qualification
Required
High School diploma/ GED equivalent
Bilingual Fluency in Spanish
Strong interpersonal and communication skills
Able to deal with difficult or sensitive situations in person or on the phone
Excellent customer service having empathy and patience in working for elderly population
Able to multitask and work in an extremely fast paced environment
Ability to maintain a professional demeanor when handling issues
Preferred
Knowledge of HHAeXchange is highly preferred
Benefits
Health, dental, and vision insurance.
401(k) with company match.
Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays.
Professional development opportunities.
Mission-driven work in an innovative healthcare space.
Company
True Care Home Care
True Care is a licensed home care agency providing personalized care to families throughout New York City and Westchester County since 2009.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shana Fireworker
Chief Operating Officer
Motty Feig
Vice President Managing Partner
Company data provided by crunchbase