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Talkiatry · 1 day ago

Director of Information Technology

United States

Full-time

Remote

Director/Executive

$165K/yr - $190K/yr

10+ years exp

Talkiatry is a national mental health practice focused on transforming psychiatry with accessible care. The Director of IT will lead the information technology operations, overseeing a growing IT team and managing enterprise tools to deliver secure and efficient IT services that empower clinicians and staff.

Health CareMedicalMental HealthmHealthWellness

Responsibilities

Develop and execute Talkiatry’s IT roadmap aligned with organizational goals, emphasizing operational excellence, automation, and security

Oversee enterprise IT systems, endpoint management, identity and access management, and collaboration tools. Ensure reliable and secure operation across all business systems and devices

Manage Talkiatry’s portfolio of SaaS applications, ensuring seamless integration with Entra ID (Azure AD) for identity and access management

Oversee provisioning, access controls, and deprovisioning workflows

Evaluate and onboard new SaaS platforms aligned with business needs

Maintain visibility into license utilization, configuration, and compliance

Partner with the Information Security team to maintain compliance with HIPAA, SOC 2, and other regulatory frameworks. Implement and monitor IT controls and secure operational processes

Manage IT vendor relationships, contracts, renewals, and procurement processes. Optimize licensing, spend, and performance across all managed systems

Lead, mentor, and develop a growing and highly distributed (6+ employee) IT team, fostering a culture of accountability, innovation, and service excellence in a remote-first environment

Work closely with HR, Operations, and other departments to ensure technology supports organizational needs and employee success. Partner effectively on initiatives such as onboarding/offboarding, system integrations, and workplace enablement

Leverage ServiceNow to enhance IT service delivery through structured incident, request, and change management processes. Drive efficiency and measurable service improvements

Champion automation and self-service initiatives that improve employee productivity and satisfaction

Identify and implement modern IT tools and practices that improve performance, reliability, and the overall employee IT experience

Qualification

IT operations managementSaaS application managementServiceNow implementationIT governance complianceITIL frameworksInformation security principlesTeam leadershipCross-functional collaborationHealthcare experienceStrategic thinkingInterpersonal skillsCommunication skills

Required

Bachelor's degree in information technology, Computer Science, or related field (Master's preferred)

10+ years of experience in IT operations, with at least 5 years in a senior leadership role

Proven experience leading IT teams of 10 or more members, ideally across multiple disciplines (service delivery, infrastructure, applications)

Demonstrated experience managing SaaS ecosystems and integrating with identity platforms such as Entra ID (Azure AD) or Okta

Hands-on experience implementing and managing ServiceNow or similar ITSM platforms

Strong understanding of ITIL frameworks, information security principles, and compliance standards (HIPAA, SOC 2)

Excellent interpersonal, communication, and collaboration skills, with a proven ability to build strong partnerships across departments such as HR, Operations, and Security

Strategic thinker with the ability to balance hands-on execution and long-term planning

Experience supporting a distributed or fully remote workforce