JPMorganChase · 1 week ago
Service Product Transformation Associate
8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
Full-time
Onsite
Entry Level
2+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Product & Transformation Associate, you will support business growth and enhance client experiences by collaborating with colleagues to develop efficient processes and drive meaningful change within the organization.
Asset ManagementBankingFinancial Services
Responsibilities
Execute product adoption and expansion initiatives through data analysis and retention
Participate in regular meetings and maintain accurate notes to ensure effective execution
Investigate and resolve customer issues promptly and efficiently
Track and analyze key metrics to measure project success
Communicate achievements and system enhancements to stakeholders
Develop and maintain supporting materials for customer onboarding and adoption
Collaborate with cross-functional teams to ensure seamless customer experiences
Organize technical solutions for data analysis and reporting
Create presentations and formal communications for senior stakeholders
Engage with users to understand support processes and identify improvement opportunities
Network and influence change through in-person and virtual interactions
Qualification
Required
2+ years of experience in customer success
Strong verbal and written communication skills
Proficiency in technology and data systems, with a willingness to learn new tools
Demonstrated analytical and critical thinking abilities
Experience working in a collaborative, team-oriented environment
Preferred
Experience with project management, product development, or transformation initiatives
Familiarity with tools such as Pitchpro, Confluence, JIRA, SharePoint, Excel, or Alteryx
Exposure to AI/ML automation technology and large language models
Ability to create impactful presentations and formal communications
Experience supporting global teams or stakeholders across multiple regions
Knowledge of customer onboarding and adoption processes
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Private Banker International
2026-01-19
2026-01-17
2026-01-16
Company data provided by crunchbase