AssistRx · 1 week ago
Manager, Strategic Account Manager - (Pharma as Client)
United States
Full-time
Remote
Senior LevelAssistRx is a leading healthcare technology and services company dedicated to accelerating patient access to specialty therapies. The Manager, Strategic Account Management is responsible for driving account growth, retention, and operational performance across a portfolio of pharmaceutical manufacturer partners while leading and developing a high-performing account management team.
Health CareInformation Technology
Responsibilities
Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions
Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners
Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio
Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights
Own and manage key account KPIs, including: Revenue retention and expansion forecasting, Account profitability and resource optimization, Accounts receivable performance and issue resolution
Analyze operational and financial data to identify trends, risks, and opportunities for improvement
Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations
Directly manage and develop a team of 5–6 Strategic Account Managers
Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards
Lead hiring, onboarding, training, performance evaluations, and career development for direct reports
Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement
Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency
Translate client feedback and market insights into actionable recommendations for internal teams
Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders
Qualification
Required
Deep expertise in pharmaceutical brand operations, HUB services, and specialty pharmacy workflows
Strong technical acumen and analytical rigor
Ability to translate complex data and operational insights into actionable strategies for clients and internal stakeholders
Experience in driving account growth, retention, and operational performance
Experience managing key account KPIs, including revenue retention and expansion forecasting, account profitability, and resource optimization
Ability to analyze operational and financial data to identify trends, risks, and opportunities for improvement
Experience partnering cross-functionally with Operations, Product, Technology, Finance, and Compliance teams
Experience managing and developing a team of Strategic Account Managers
Ability to set clear performance expectations, coach team members, and drive accountability to KPIs and service standards
Experience in hiring, onboarding, training, performance evaluations, and career development for direct reports
Ability to foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement
Ability to champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency
Ability to translate client feedback and market insights into actionable recommendations for internal teams
Ability to thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders
Company
AssistRx
AssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-22Acquired
Leadership Team
Edward Hensley
Co-Founder & Chief Commercial Officer
Adam Dresen
Chief Technology Officer | CISO
Recent News
2025-09-30
Company data provided by crunchbase