Marco Technologies · 1 day ago
Senior Director of Field Service Operations
St Cloud, MN
Full-time
Onsite
Director/Executive
10+ years expMarco Technologies is seeking a Senior Director of Field Service Operations to provide leadership and strategic vision for their Copier Service, Install, PMO, and Shred Divisions. This role involves managing operations, directing planning and budgeting, and ensuring the profitability and efficiency of the Field Services division.
Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware
Responsibilities
Exemplify Marco’s vision, mission and values and Gold Standard culture
Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA
Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value
Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation
Actively participate in the development of the company’s strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals
Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company’s growth and changing objectives
Provide management, direction and mentorship to Field Services division leadership and personnel
Recruit, attract and retain key personnel
Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company
Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities
Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity
Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups
Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI’s are met
Attend Required Company And Departmental Meetings
Act in accordance with Marco policies and procedures as set forth in the Employee Handbook
Perform other related duties as assigned
Qualification
Required
Bachelor's degree or equivalent 10 years+ of industry experience
Valid Driver's License, proof of personal insurance and an acceptable driving record
Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus
Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook
Excellent communication and presentation skills
Function as a good educator who is trustworthy and willing to share information and serve as a mentor
Excellent negotiation skills
Energetic, forward-thinking, and creative
Highly decisive possessing a “big picture” perspective
Treat people with respect, work with integrity and ethically and uphold organizational values
Company
Marco Technologies
Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Wyatt
Chief Executive Officer
Chris Burns
Associate Sales Representative
Recent News
2025-12-08
2025-04-28
Million Click
2022-07-27
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