Appalachian Regional Healthcare (ARH) · 2 days ago
Customer Service Representative
Beckley, WV
Full-time
Onsite
New Grad, Entry LevelAppalachian Regional Healthcare (ARH) is seeking a Customer Service Representative to provide support and assistance to patients regarding their healthcare services. The role involves resolving patient issues, handling complaints, and ensuring timely communication and documentation in the patient accounting system.
CharityHealth CareMedicalNon ProfitOncology
Responsibilities
Resolve patient issues through taking phone calls, answering voicemails, and addressing any emails provided by the patient to the patient financial services department in a prompt manner
Handle all patient complaints and questions promptly, delegating to the appropriate personnel and following through until resolution
Communicate and collaborate with team members for account resolution in a timely manner
Assisting and managing the accounts provided by the early out vendor to ensure timely follow-up and appropriate procedures are being completed on patient’s accounts
Handle 100% of calls presented to individual Customer Service Call Center queues and returning any needed patient call
Research all credits, complete the needed refunds, and locate and scan any patient documentation that is needed (bankruptcy/deceased/etc.)
Fully document account activity in the patient accounting system on every encounter worked
Verify patient account balances, take payments, and entering payments into system, depending on the method of the transaction
Qualification
Required
High School Diploma required
Company
Appalachian Regional Healthcare (ARH)
Appalachian Regional Healthcare (ARH), the Healthcare System of Appalachia, and ranked as one of the Top 10 Employers in Kentucky by Forbes Magazine, is a not-for-profit health system operating 13 hospitals in Barbourville, Hazard, Harlan, Hyden, Martin, McDowell, Middlesboro, Prestonsburg, South Williamson, West Liberty and Whitesburg in Kentucky; as well as Beckley and Hinton in West Virginia, as well as multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies.
Founded in 1956
5001-10000 employees
H1B Sponsorship
Appalachian Regional Healthcare (ARH) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (14)
2023 (34)
2022 (20)
2021 (27)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$3.7MKey Investors
US Department of Commerce, Economic Development AdministationAppalachian Regional Commission
2023-09-28Grant· $2.2M
2022-03-17Grant· $1.5M
Leadership Team
Brian Springate
Community CEO at ARH Hazard
Hollie Phillips
President and Chief Executive Officer
Recent News
Lane Report | Kentucky Business & Economic News
2025-12-12
Lane Report | Kentucky Business & Economic News
2025-10-31
Lane Report | Kentucky Business & Economic News
2025-10-09
Company data provided by crunchbase