Applegreen (US) Welcome Centers · 2 days ago
General Manager (QSR) - Pret a Manger
Newburgh, NY
Full-time
Onsite
Mid, Senior Level
2+ years expApplegreen USA operates over 80 travel plazas across the Northeast and Midwest, providing convenience and a range of food options. As the General Manager of a quick service restaurant (QSR), you will manage day-to-day operations, profitability, and lead a team to achieve financial and performance metrics.
Food & Beverages
Responsibilities
Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
Ensure the QSR consistently meets or exceeds brand standards and food safety requirements
Foster an engaging work culture of learning, development, and recognition
Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels
Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
Monitor and enforce cash handling policies and procedures
Ensure compliance with company policies & procedures along with local, state, & federal laws
Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships
Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance
Maintain seamless, cooperative relationships with business partners, vendors, and the communities
Qualification
Required
High school diploma or general education development (GED) equivalent
2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds
Occasionally attend meetings or travel to support other locations
Ability to operate in and lead a team in a fast-paced environment
Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
Uses judgment and discretion to resolve less routine questions and problems
Proven ability to drive profitable growth while improving customer and associate satisfaction
Proficient computer skills
Preferred
ServSafe Certification
Benefits
Flexible Schedules
Medical/Dental/Vision Insurance
Paid Time Off
401 (k) with Company Match
Earned Wage Access – Pay on Demand
Education Assistance
Employee Referral Bonus
Meal Discount
Pet Insurance
Company
Applegreen (US) Welcome Centers
Applegreen is defining roadside hospitality.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rachel Ionta
Human Resources Business Partner
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