CHEManager International · 1 day ago
Research Specialist
Berlin, VT
Full-time
Hybrid
Entry Level
$18/hr - $21/hr
1+ years expBlue Cross and Blue Shield of Vermont is seeking a Research Specialist to join their Inter-Plan Programs team. The role involves providing high-quality information to resolve customer inquiries, maintaining relationships with customers, and ensuring accurate interpretations of policies while safeguarding confidentiality.
Newspapers
Responsibilities
Responsible for a high level of quality by providing information and or initiating appropriate corrective actions to resolve a customer's inquiry based on a thorough and comprehensive understanding of BCBSVT contracts, policies, systems and procedures
Maintain relationships between the Plan and its customers
Work with all levels of expertise including provider billing clerks to provider business managers, other BCBS plans as well as our subscribers and members
Work closely with other business units to address customer concerns and communicate feedback to our customers
Accurate and timely interpretations of the Plan policies and procedures while maintaining the absolute confidentiality of member and provider information
Qualification
Required
High school graduation or equivalent is required
A minimum of 1-3 years customer service or claims processing experience in a healthcare or health insurance setting is required
Preferred
Two year college degree is preferred
Experience in a provider's billing office is preferred
Benefits
Health insurance (including vision)
Dental coverage (free to employees)
Wellness Program
401(k) with employer match + automatic employer contribution
Life Insurance
Disability Insurance
Combined time off (CTO) - 20 days per year + 10 paid holidays
Tuition Reimbursement
Student Loan Repayment
Dependent Caregiver Benefits
Company
CHEManager International
Wiley’s leading media brand providing first-hand information on the global chemical, life science and process industries
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase