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Centene Corporation · 1 day ago

Lead Contact Center Systems Analyst

Missouri, United States

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $161K/yr

5+ years exp

Centene Corporation is a diversified national organization focused on providing healthcare solutions. The Lead Contact Center Systems Analyst oversees the analysis and improvement of contact center systems to enhance operational efficiency and support business strategies.

Hospital & Health Care

Responsibilities

Oversees the effort in the implementation process and overall solution design, including business requirements, design, development, and testing of technology system improvements

Provides insight and guidance in analyzing, evaluating, and developing specifications and/or requirements of system to ensure systems are working effectively

Monitors ongoing process improvements, enhancements, and technology upgrades and regularly communicates progress and impact to senior management

Oversees data analysis, user acceptance testing, and root cause process assessments to identify inefficiencies and areas of improvement based on findings

Identifies opportunities based on insights synthesized from available reports and prior experience to streamline business processes and improve user experience

Prioritizes mitigation of system issues and process improvement with senior management based on severity and impact to business operations

Oversees implementation of business requirements into application definitions, workflows, business processes, and solutions

Validates training material accurately reflect new features and system upgrades

Reviews and refines user manuals and documentation on program development, logic, and coding

Leads implementation of best practices for scalability, supportability, maintenance, and system performance and communicates impact to senior management

Performs other duties as assigned

Complies with all policies and standards