DHL Global Forwarding ยท 1 day ago
Entry Processing Team Leader
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$25.21/hr - $33.61/hr
4+ years expDHL Global Forwarding (DGF) is a leading logistics provider managing the flow of goods and information across global supply chains. The Customs Brokerage Team Lead is responsible for overseeing customs operations, ensuring compliance with regulations, and leading a team to meet performance targets.
AccountingConsultingFinancial ServicesInformation Technology
No H1B
Responsibilities
Lead a team of Customs Operations Specialists performing the customs entries
Ensure Customs clearance is completed in a timely and efficient manner by the team
Ensure adherence to internal compliance standards and guidelines
Interact with Customer Service, Product, and Global Service Centers, if required
Manage and maintain Sector ComBox Mailbox
Manage daily reports as assigned by the Sector Supervisor/Sector Manager
Prepare cancellation packets (prior to the statement date) and Post Summary Corrections (PSC) packets
Assist with any special projects or tasks assigned by your Sector Supervisor/Sector Manager
Own and manage accounts assigned to your team, be aware of challenges, and take the lead on calls for those accounts
Ensure Compliance with all CBP and all Other Government Agency regulations is followed
Ensure operation is following CBP regulations and DHL Global Forwarding policies, procedures, and standards
Perform daily work distribution checks
Ensure all corresponding exceptions and notes are entered properly and timely in CM
Help the team understand performance targets and goals
Perform corresponding teach-backs to processors when QMs are issued
Perform file audits according to standards
Flexibility with work schedule & hours to support the team. This includes working a weekend schedule to support customer requirements
Provide customer services and education in order to meet CBP requirements
Establish and maintain a working relationship with key customers, internal departments, and external departments within the organization
Issue and maintain customer-specific standard operating procedures for customers with procedures outside of the normal daily requirements
Qualification
Required
Extensive knowledge of customs requirements and operational processing of customs activities
4 years of experience in customs brokerage
Long-term experience and proven track record in the customs segment
Fit for people management role
Proficient decision making skills
High degree of written, verbal, and organizational skills
Diligent attention to details
Preferred
2 years of leadership experience preferred
Brokerage license (preferred)
Benefits
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Company
DHL Global Forwarding
The Freight Forwarding experts since 1815. Our passion is to enable international trade.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Otto Knohr
CEO, Central America and the Caribbean
Tim Robertson
Chief Executive Officer
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