Transwestern · 3 days ago
Server
Houston, TX
Full-time
Onsite
Entry Level
2+ years expTranswestern is a dynamic commercial real estate company that emphasizes service excellence and innovative solutions. The Server role involves providing guests with an exceptional dining experience, ensuring high standards of service and culinary knowledge while maintaining guest satisfaction.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Greet guests warmly and professionally, escorting them to their tables
Anticipate guest needs, respond promptly to requests, and create a welcoming atmosphere that fosters comfort and enjoyment. Maintain an attentive presence while respecting guest privacy, ensuring their experience is seamless from arrival to departure
Possess comprehensive understanding of all food and beverage items offered, including ingredients, preparation methods, and potential allergens. Provide informed recommendations, answer questions, and accommodate special dietary requests knowledgeably. Stay updated on seasonal changes, chef specials, and wine pairings
Set tables meticulously according to the hotel’s standards, including placement of cutlery, glassware, linens, and decorative elements. Ensure all items are spotless and aligned
Serve food and beverages gracefully, describing each dish if required and or requested, and manage the pacing of service based on guest preferences
Accurately record guest orders, communicate them clearly to the kitchen and bar, and verify that all requests are fulfilled. Monitor timing, coordinate with kitchen and service staff, and confirm that orders are delivered as specified
Recognize opportunities to enhance guest experiences by suggesting premium menu items, specialty cocktails, or exclusive wine selections. Employ upselling techniques with tact and sensitivity, always prioritizing guest satisfaction
Address guest concerns or complaints promptly and professionally. Collaborate with supervisors and managers to resolve issues, ensuring guests leave satisfied and with positive impressions
Follow cash handling procedures, process payments accurately, and balance the cash register at the end of each shift
Comply with all licensing, health, and safety regulations, including responsible service of alcohol guidelines
Work collaboratively with all kitchen staff and bartenders
Communicate effectively with back-of-house staff and bar as needed to ensure a seamless flow between kitchen, bar and dining room
Participate in pre-service meetings and briefings
May require shift work, overtime and/or on call duties. See under 'Other.'
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
2–3 years of experience in hotel, country club or fine dining environment
Thorough knowledge in POS systems (i.e., Toast) to process guest orders and payments
Familiarity with responsible alcohol service and food handling/safety procedures
Ability to understand and give general instructions in standard situations
Strong organizational, analytical skills, and communication skills in English (verbal and written). Spanish speaking is a plus
Strong customer service orientation with the ability to engage and connect with guests
Strong attention to detail and a proactive, guest-service approach
Positive, professional demeanor and ability to work well in a team environment
Stooping, standing, reaching, and frequent lifting of food/beverages on trays
May be required to work extended periods of time without relief
Must be able to lift, push, pull, or carry items weighing up to 50 pounds
Comfortable working in a busy bar setting and assisting servers as needed
Company
Transwestern
Transwestern offers real estate development, agency leasing, commercial property management, and consulting services
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-12-08Acquired
Leadership Team
Adam Altsuler
Chief Financial Officer
Recent News
Madison Realty Capital
2025-11-10
2025-11-05
2025-11-04
Company data provided by crunchbase