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Shields Health Solutions · 1 day ago

Pharmacy Operations Manager, CPhT Required

Hartford, CT

Full-time

Onsite

Mid, Senior Level

5+ years exp

Shields Health Solutions is a fast-growing company in specialty pharmacy management services. They are seeking a Manager of Patient Services to lead a team of pharmacy liaisons, ensuring the adoption of best practices and providing ongoing support and development for the team.

BiopharmaHealth CareMedicalPharmaceutical

Growth Opportunities

Responsibilities

Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics

Coach and develop liaison team and instill Shields culture at health system partner site

Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams

Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams

Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes

Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency

Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency

Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels

Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership

Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives

Provide performance updates to Shields leadership team

Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach

Ensures coverage for Specialty Liaisons when absent from work

Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office

Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts

Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities

Identifies, assesses and contributes to continuous process improvement and optimization initiatives

Provides subject matter expertise to hospitals and clinics within their span of control

Other duties as assigned

Qualification

CPhT CertificationHealthcare ExperiencePeople ManagementMicrosoft ExcelPerformance ManagementCommunication SkillsOrganizational SkillsTeam PlayerMotivational SkillsAttention to Detail

Required

Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred

5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required

National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role

Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word

This candidate will be able to quickly learn other programs and extract relevant information

Possess strong organizational skills is a must

Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality

Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals

Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information

Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement

Motivates and inspires

Results orientation

Relationship builder

Collaborative, team player

A passion to help people

Drive to succeed

Confidential

Preferred

Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus