UST · 4 days ago
Production Support IT Computer Operator/Analyst
United States
Full-time
Remote
Mid Level
$48K/yr - $72K/yr
3+ years expUST is a mission-driven group transforming lives through technology. They are seeking a Level 2 Production Support IT Computer Operator/Analyst to monitor and maintain critical production systems, analyze job failures, and utilize ServiceNow for incident management.
ConsultingInformation ServicesInformation Technology
Responsibilities
Monitor and maintain the health of critical production systems, applications, Tidal job scheduler workflows, Informatica sessions, and overall infrastructure using advanced monitoring tools
Analyze and resolve complex job failures in Tidal job scheduler and Informatica workflows, including detailed log analysis and data investigation
Execute complex, documented recovery procedures and contribute to the development and refinement of runbooks and operational best practices
Utilize ServiceNow extensively for incident management, problem management, change tracking, and knowledge base contributions
Qualification
Required
3-5+ years of experience in an IT production support, systems analyst, or advanced computer operator role
Demonstrated ability to work effectively in a 24x7 shift environment, including nights, weekends, and holidays
Significant experience with pre-adjudication claims processing environments or complex healthcare IT systems
Strong hands-on experience with job scheduling tools, specifically Tidal job scheduler, including advanced scheduling and troubleshooting
In-depth knowledge of ETL tools like Informatica (PowerCenter, IICS) and their operational monitoring and troubleshooting
Benefits
10 days of paid vacation per year
6 days of paid sick leave each year (pro-rated for new hires throughout the year)
10 paid holidays
Paid bereavement leave
Jury duty
401(k) Retirement Plan with employer matching
Medical, dental, and vision insurance
Basic life insurance
Accidental death and disability insurance
Short- and long-term disability benefits
Additional voluntary short-term disability benefits
Health Savings Account (HSA)
Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses
Company
UST
UST is a Digital Transformations Solutions Provider.
10001+ employees
H1B Sponsorship
UST has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (870)
2024 (800)
2023 (647)
2022 (634)
2021 (612)
2020 (984)
Funding
Current Stage
Late StageTotal Funding
$250MKey Investors
Temasek Holdings
2018-06-27Private Equity· $250M
Leadership Team
Krishna Sudheendra
CEO
Alexander Varghese
Chief Administrative Officer & COO
Recent News
2026-01-05
Techcircle
2025-12-31
Hindu Business Line
2025-12-18
Company data provided by crunchbase