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The Davey Tree Expert Company · 1 day ago

Utility Forester Support Team Member

Greensburg, PA

Full-time

Onsite

New Grad, Entry Level

$27/hr - $30/hr

The Davey Tree Expert Company is a leader in the natural resource, environmental, and forestry consulting industries. They are seeking a Utility Forester Support Team Member to provide technical production support for Vegetation Management work management software and assist end users in operational field activities.

ConsultingEnvironmental ConsultingManagement Consulting

H1B Sponsor Likely

Responsibilities

Provide high level of exceptional customer support of end users

Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for iOS mobile devices

Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices

General support, troubleshooting and assistance for iOS mobile devices

VPN functionality

Bluetooth functionality

Ensuring compliance with client Cyber Security user & device requirements

Active Directory user provisioning

License provisioning

Multifactor Authentication Support

Create, respond, and resolve tickets respresenting VMS Support Desk

Investigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)

Provide administrative assistance in handling data for VMS in database (~80-90% of duties)

Share screen with end users to resolve support tickets

Identify enhancements and defects for VMS software enter into database (Quality Center or equivalent)

Escalate tickets to appropriate department/vendor for resolution

Assist users with log on activation, MicroSoft Office 365 Apps, PowerBI usage

Share results of daily application support in the form of lessons learned and global communications as identified

Computer Use Agreement adherance

Software or hardware upgrades

Work with staff and management to address any user non-compliance issues

Provide IT Solutions information users and iOS mobile devices

Assist with onboarding, offboarding and transfer of employees

Issue computer hardware and accessories to users as needed

Attend staff meetings as required

Integrate understanding of Utility Vegetation Management and VMS to support end users

Support end users in the field in understanding and usage of VMS

Qualification

Technical computer skillsVMS experienceProblem-solvingData support experienceUtility Vegetation ManagementCustomer serviceBilingual (English/Spanish)Communication skills

Required

Excellent customer service and communication skills in a fast paced environment with ability to multitask

Ability to work independently and manage time and tasks to complete work by defined deadlines

Superior problem-solving and technical computer skills to provide Support Desk ticket resolution

Basic understanding of Utility Vegetation Management best management practices (BMP's)

Prior experience with support of data, databases, and Support Desk

Ability to work from office setting 100% of time

Ability to travel with possible overnight stays (5 - 10%)

Ability to handle and track hardware in support of software and user

Prior experience training or supporting training on software/s to new or returning users

Preferred

Experience with VMS (Vegetation Management Software) a plus

Field experience in utility vegetation management

Bilingual (English / Spanish) capabilities strongly suggested

Benefits

Paid time off and paid holidays.

Opportunities for advancement.

All job specific equipment and safety gear provided.

401(k) retirement savings plan with a company match.

Employee-owned company and discounted stock purchase options.

Group Health Plan.

Employee Referral Bonus Program: Send-A-Friend.

Locations throughout the United States in major cities and desirable areas.

Career Development Program supported by industry expert safety specialists and skilled trainers.

The Davey Tree Family Scholarship for children of employees.

Charitable matching gift program.

All listed benefits available to eligible employees.

Company

The Davey Tree Expert Company

Glassdoor3.7

The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental solutions for residential, utility, commercial and environmental partners across North America.

Founded in 1880

Kent, Ohio, USA

5001-10000 employees

http://www.davey.com/

H1B Sponsorship

The Davey Tree Expert Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (5)

2023 (2)

2022 (2)

2021 (4)

2020 (1)