Ohio Department of Medicaid ยท 1 day ago
Customer Service Assistant 2 - Multiple Positions
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$22.96/hr - $22.96/hr
0+ years expThe Ohio Department of Medicaid (ODM) is seeking multiple experienced customer service professionals. As a Customer Service Assistant 2, you will operate in a call center environment, assisting Ohio Medicaid applicants and stakeholders by answering questions, screening applications, and maintaining provider records.
Government Administration
Responsibilities
Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
Screen applications for individuals, groups and organizations
Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
Respond to emails
Assist with maintaining and updating provider records and files
Prepare & maintain reports concerning production activities
Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module
Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat
Qualification
Required
9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Or equivalent of Minimum Qualifications for Employment noted above
Company
Ohio Department of Medicaid
The Ohio Department of Medicaid (ODM) delivers health care coverage to more than 3 million Ohioans on a daily basis.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Stevens
Chief Privacy Officer and Deputy Legal Counsel
Matt Stearmer
Chief Data Officer
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