Motion Recruitment · 3 days ago
Technical Support Specialist (Healthcare industry)
United States
Full-time
Remote
Entry, Mid Level
$30/hr - $30/hr
2+ years expMotion Recruitment is a company that provides IT staffing solutions, and they are seeking a Technical Support Specialist to deliver exceptional client software support. The role involves troubleshooting technical issues, managing client configurations, and ensuring effective communication with clients to maximize product utilization.
Information TechnologyRecruitingStaffing Agency
Hiring Manager
Temoc Sanchez
Responsibilities
Troubleshoot product and technical issues
Determine severity and scope analysis of issues, inquiries, and requests
Communicate effectively with clients via telephone or email
Manage all client related issues into Client Relationship Management tool (CRM) – Salesforce
Escalate complex issues to technical and product resources with the appropriate information to resolve the customer’s inquiry
Manage customer and user configurations
Educate and empower customers to maximize utilization of products, tools, and services
Maintain proficient knowledge of all product and service changes
Monitor system status and communicate issues that need attention internally and externally
Initiate proactive customer communications
Demonstrate Knowledge-Centered Service (KCS) practices including knowledge articles, when appropriate to aid in solving issues for internal and external use
Document solutions in articles that can be reused internally and externally
Use each interaction to build relationships between the customers and the Experian brand
Qualification
Required
Minimum of 2 years' experience in healthcare IT, Support, or SaaS industry
Strong prioritization and planning skills
Excellent communication skills and ability to speak clearly with technical as well as non-technical clients
Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean
Ability to remain calm and even keeled with frustrated customers
Flexibility to manage unforeseen situations outside of the agent's control
Patience to manage repetitive customer support issues
Organizational skills are necessary to prioritize and differentiate important tasks from urgent ones
Displays outstanding customer service attitude
Positive disposition that allows the agent to remain upbeat for the sake of the customer's overall impression regardless of the situation
Builds relationships: engage and establish trust/credibility with key stakeholders across all levels of the customer organization
Exhibits highly analytical, intensive research and reconciliation skills
Must be able to work CST hours
24/7 will be required to cover for holidays, overnight, evenings, and weekends
Manage all client related issues into Client Relationship Management tool (CRM) – Salesforce
Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry
Manage customer and user configurations
Educate and empower customers to maximize utilization of products, tools, and services
Maintain proficient knowledge of all product and service changes
Monitor system status and communicate issues that need attention internally and externally
Initiate proactive customer communications
Demonstrate Knowledge-Centered Service (KCS) practices including knowledge articles, when appropriate to aid in solving issues for internal and external use
Document solutions in articles that can be reused internally and externally
Use each interaction to build relationships between the customers and the Experian brand
Preferred
Bachelor's degree preferred
Broad understanding of healthcare preferred (Not required)
Salesforce ticketing system
Benefits
Medical Insurance & Health Savings Account (HSA)
401(k)
Paid Sick Time Leave
Pre-tax Commuter Benefit
Company
Motion Recruitment
Motion Recruitment, a Kelly® Company, delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers.
501-1000 employees
H1B Sponsorship
Motion Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (12)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Littlejohn & Co
2024-05-03Acquired
2018-04-30Private Equity
1998-06-04Private Equity
Leadership Team
Beth Gilfeather
CEO
Brad Page, MBA
Chief Financial Officer
Recent News
Kelly Services, Inc.
2025-10-28
TradingView
2025-02-14
Business Journals
2024-05-05
Company data provided by crunchbase