Radiant Credit Union · 2 weeks ago
Member Advocate Representative
Gainesville, FL
Full-time
Onsite
Entry Level
$18/hr - $22/hr
1+ years expRadiant Credit Union is seeking a Member Advocate Representative to assist members and potential members with their requests via telephone, chat, text, or email. The role involves explaining services, responding to problems, and directing calls to the appropriate areas while maintaining high member experience standards.
BankingFinancial ServicesMobile PaymentsRetirement
Responsibilities
Maintain or exceed Member Experience Expectation, Average Hold Time Goal, Average Handle Time Goal, and achieve appropriate adherence, while utilizing off queue and idle time in a productive manner
Assists members and potential members with their telephone, answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to the appropriate level of support, along with their recommendations
Maintains member account information on computer system
Assures that appropriate records are maintained and required reports are prepared
Assists other departments as needed
Performs other related duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Courtesy, tact, and diplomacy are essential elements of the job
Able to operate a computer keyboard
Able to make decisions with minimum information
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Company
Radiant Credit Union
Radiant Credit Union is a non-profit organization that provides loans, banking, fraud prevention, deposits and retirement services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Barnard
President/CEO
Trey Presnell, CPA
Chief Financial Officer
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