Apply on Employer Site

Windstream · 1 day ago

NOC Tech I

107 St Francis St, Mobile, AL 36602, USA

Full-time

Onsite

New Grad, Entry Level

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. We are looking for a proactive and detail-oriented Level I Network Operations Technician to join our Network Operations Center (NOC) team, responsible for maintaining network integrity and ensuring seamless service for customers through monitoring and troubleshooting network performance.

Internet

H1B Sponsor Likely

Responsibilities

Create, update, and manage trouble tickets to ensure timely resolution of network issues

Coordinate with field technicians and escalate issues as needed to ensure prompt resolution of network problems

Perform initial diagnostics and troubleshooting for Ethernet, internet, and SONET/TDM circuits, including identifying and resolving basic connectivity issues

Provide clear and effective communication with customers to keep them informed about the status and resolution of their network issues

Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions

Continuously monitor network performance using NOC tools to detect and respond to network events and alarms

Qualification

Network troubleshootingCustomer serviceMicrosoft OfficeCCNA certificationCompTIA Network+Attention to detailVerbal communicationWritten communicationProblem-solvingTeam collaboration

Required

High school diploma or equivalent

Exceptional verbal and written communication skills, with a friendly and professional telephone manner

Proficiency with typing and word processing, ensuring accurate and efficient data entry

Skills with utilizing Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc

Ability to actively listen, accurately document information, and manage call details

Strong attention to detail and problem-solving abilities

Excellent customer service skills

Preferred

CCNA, CompTIA Network+, and CCENT certifications are preferred

Ability to perform multiple tasks in a fast-paced and stressful environment while maintaining a positive and pleasant manner with others

Experience with handling a large volume of work in a fast-paced environment

Flexibility to work in shifts, including nights, weekends, and holidays, to support 24/7 network operations

Ability to work in a team-oriented environment and collaborate with various departments

Benefits

Medical, Dental, Vision Insurance Plans

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, Child Life Insurance Plans

Educational Assistance Plan

Company

Windstream

Glassdoor3.1

Windstream and Uniti have merged - Please follow us at Uniti Group, Inc.

Founded in 2006

Little Rock, Arkansas, USA

10001+ employees

https://www.windstream.com

H1B Sponsorship

Windstream has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)

2020 (4)