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City of Hutchinson, Kansas · 1 month ago

Part Time Emergency Communications - Quality Assurance Specialist

Hutchinson,KS,US

Full-time, Part-time

Onsite

New Grad, Entry Level

$19.96/hr - $25.83/hr

City of Hutchinson is looking for a compassionate, energetic, and detail oriented person to join their team as a Quality Assurance Specialist. This part-time position involves maintaining high standards of service for the public and public safety agencies within the 911 Emergency Communications Department, utilizing specialized software to evaluate adherence to policies, procedures, and protocols.

Government

Responsibilities

Spearheading the Quality Assurance and Quality Improvement Program

Objectively evaluate the delivery of services to the public and responders to ensure conformity with policies, procedures, and practices

Prepare quality assurance reports on a weekly, monthly, and quarterly basis from multiple data sources for supervisor and administrative review

Conduct quality assurance on court ordered and internally requested calls/radio traffic and complete any required documentation and reports

Meet the prescribed number of reviews for areas including Law Enforcement, Emergency Medical Services, Fire and National Crime Information Center

Attend various meetings, trainings, and review trade literature for new and relevant technology to keep the department current with the industry on trends regarding quality assurance and quality improvement policy and procedures

Provide documentation and agency support for attaining and maintaining accreditation

Monitor certifications and report continuing education hours

Other duties as assigned within the scope of the quality assurance and quality improvement program

Qualification

Emergency Medical DispatchEmergency Fire DispatchCriminal Justice Information SystemMicrosoft OfficeAnalytical SkillsProblem-Solving SkillsQuality AssuranceQuality ImprovementConfidentiality

Required

No convictions(s), expunged conviction(s), or placement on diversion by any state of the federal government for a crime which is a felony or its equivalent under the uniform code of military justice

No convictions(s), expunged convictions(s), or placement on diversion by any state or federal government for a misdemeanor crime of domestic violence or its equivalent under the uniform code of military justice

Is the holder of a high school diploma or furnishes evidence of successful completion of an examination indicating and equivalent achievement

Is of good moral character

Satisfies all requirements set forth by the City of Hutchinson

If military service has been rendered, DD214 must reflect a separation code and an honorable discharge or a discharge under honorable conditions

Not falsified, intentionally misrepresented, or have not been completely truthful or have not fully disclosed ALL information requested on a questionnaire, document, or application as part of the pre-employment process

Has not been convicted of, plead guilty or no contest to, or received diversion on serious traffic violation within the past five years. Serious traffic violations include, but not limited to DIU, reckless driving, hit and run, vehicular homicide, and eluding a police officer

Has not been convicted of a crime involving an act of dishonesty, to include but not limited to theft, insufficient funds (checks), fraud, false police reports, etc. If convicted as a juvenile of any of these listed acts, each case will be reviewed to determine if it disqualifies you for further employment consideration

High School Diploma or GED

Must possess good computer skills, proficient in Microsoft office products, possess strong analytical skills and problem-solving skills

Must be able to obtain and maintain the following licenses and certifications within a given time frame: Emergency Medical Dispatch - Quality Assurance (EMD-Q), Emergency Fire Dispatch - Quality Assurance (EFD-Q), Certification in CPR, Criminal Justice Information System (CJIS) Security Awareness Training, and NCIC Full Access Certification