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Fortrea · 1 day ago

Client Services Team Leader

United States

Full-time

Remote

Mid, Senior Level

$27.50/hr - $32/hr

3+ years exp

Labcorp is seeking a Customer Service Support Team Lead to join their team in Santa Fe, NM. The Team Lead will provide support to internal and external customers, mentor team members, and ensure high levels of service while managing escalations and client complaints.

Clinical TrialsHealth Care

H1B Sponsor Likely

Responsibilities

Manages work assignments by distributing duties and updating responsibilities as needed

Supports leadership with coaching, training, and/or escalated situations

Creates and manages individual projects to support team goals

Act a liaison between Labcorp, the customer base and patients

Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

Speak with customers in a courteous, friendly, and professional manner using protocol procedures

Inquire, clarify, and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting Labcorp's products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Qualification

Women's HealthGeneticsLeadership experienceMicrosoft OfficeLaboratory Information SystemsBilingual (English/Spanish)Customer service orientationMultitasking abilitiesCommunication skillsFlexibility

Required

High School Diploma or GED equivalent required

Prior experience in a leadership role

3+ years working in Women's Health and Genetics Client Services

Knowledge of Microsoft Office suite is required

Experience with Laboratory Information Systems is

Strong verbal and written communication skills and excellent ability to listen and respond

Must be courteous with strong customer service orientation

Excellent multitasking abilities required

Strong flexibility and the ability to manage and adapt to changing priorities quickly

Preferred

Bilingual in English and Spanish highly desirable

Benefits

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off (PTO) or Flexible Time Off (FTO)

Tuition Reimbursement

Employee Stock Purchase Plan

Company

Fortrea

Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions.

Founded in 2023

Durham, North Carolina, USA

10001+ employees

https://www.fortrea.com

H1B Sponsorship

Fortrea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (25)

2023 (6)